The Telecommunications Regulatory Authority (TRA) recently hosted a series of workshops at its head office in Dubai as the UAE steps up its initiatives to accomplish quality in the application of e-Government services throughout the country. The TRA plays a necessary role in allowing the different government agencies to end up being a Smart Government entity, as part of its planning method for 2014 to 2016.

A group of Smart Government enablers evaluated the progress occurring in six government indexes, that includes smart government services change rate index, smart government services utilizing rate index, stakeholder's complete satisfaction rate of using smart government services index, public awareness rate of smart government services index, quality compliance with sites standards rate index and smart government services compliance services & quality standards rate index.

TRA stated the group targets the conclusion of the 6 indexes by the fourth quarter of this year to satisfy the goals set under the Smart Government directive provided by His Highness (H.H.) Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai. H.H. Sheikh Mohammed launched the Smart Government effort in 2013, which intends making all government services readily available and available through smart innovations platforms, such as sites, mobile phones, to name a few.

The Smart Government enablers checked out the ways to measure the embraced indexes in terms of flexibility, in addition to the inclusion of 'favorable competitors' idea and innovativeness in providing e-government services. An "Innovation Level" has also been included as an included feature in some federal government entities.

H.E. Hamad Obaid Al Mansoori, Director General at TRA, stated the workshop is the result of the solid teamwork between federal entities to assist the designers of smart government indexes accomplish quality in their mission to provide quality smart government indexes and make electronic services enter into the daily lifestyle of UAE residents.

"We are all partners in attaining these crucial indexes according to the national program, including the Online Services Index led by the United Nations, where we intend to end up being the world's most excellent government entity enabling its people to gain access to services digitally. To attain this goal, we need to merge our work as a team through these workshops and meetings, which we want to bear productive result," he included.

"TRA seeks to stimulate innovation amongst the residents government enablers in the application of the indexes this year and this workshop is a crucial action towards building a certain method in developing smart government e-services throughout the nation. A thorough guideline for best practices in residents e-services will also be prepared for all government and federal entities," H.E. Al Mansoori concluded.