Business

Smart Web link Contact Centers, a leading business process and call center contracting out company in Saudi Arabia, today introduced with Avaya, the completion of an expansion project for its get in touch with center in the Kingdom, with the addition of 600 agent seats producing employment possibility for Saudi people.

The company is releasing deploying contact center solutions from Avaya to fulfill growing demand from public-sector companies to involve more effectively with citizens, as the Kingdom launches a series of initiatives in alignment with Vision 2030. Smart Link provides adaptable options and services to more than 50 companies in the Kingdom, and the growth of its procedures will make it possible for the government to enhance the deployment of digital services.

Smart Link, the biggest business procedure outsourcing center in the Middle East, is committed to the employment and training of Saudi females, with over 70 per cent of its labor force today being ladies. As a subsidiary of Al-Khaleej Training & Education, the largest network of training facilities in Saudi Arabia, Smart Web link workers are several of the best qualified customer care reps in the Kingdom, and the new roles will improve skills growth for people.

Eng. Safwan Al Khatib, Senior Vice President of Al Khaleej Group and Managing Director of Smart Link said: "At Smart link, we aim to sustain the vision of the government by offering the most up to date communication remedies to link government and exclusive organizations to their customers. This offering is elevated by building tactical partnerships with leading business in this industry. Leveraging our strategic partnership with Avaya, we have additionally increased to fulfill the growing interaction needs of our government customers, raising the person experience in Saudi Arabia to new heights. The enhancement of 600 new agent seats will substantially contribute to elevating customer care to the highest worldwide quality standards.

Nidal Abou-Ltaif, President, Avaya International, stated: "We at Avaya take pride in this partnership with Smart Link, making certain that our collaborations have an influence on the consumer experience level in the Kingdom and supplying training and employment opportunities to the young people. Smart Web link has a unique competitive benefit with Al Khaleej Training and Education, which sustains them in contributing substantially to Vision 2030. With the hiring of females in the labor force, the company is committed to training and developing the Kingdom's talent.

Avaya remains to show support for the Kingdom of Saudi Arabia and Saudi Vision 2030 with a dedication to earn Saudi people 25 percent of its labor force within the Kingdom this year. Abou-Ltaif ended: "With digital transformation being key to attaining Saudi Vision 2030 and firms progressively aligning themselves to this vision, we see a duty for us in making this approach a reality. I waiting to aiding customers become digital organisations by providing the next-generation options from Avaya that address their particular business requirements."

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