DEWA Organises Workshop on 3D Customer Happiness Centres and Seven-star Services

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DEWA Organises Workshop on 3D Customer Happiness Centres and Seven-star Services

DEWA has arranged a three-day workshop on three-dimensional (3D) Client Happiness Centres and preparations for assessing seven-star solutions in cooperation with Values Working as a consultant. The workshop targeted supervisors of 8 DEWA Consumer Joy Centres across Dubai and supervisors, management employees and counsellors from the centres. A total of 40 students benefitted from the session.

The workshop highlighted the global star-rating system and organisational excellence. It reviewed the assessment of the star-rating process and gave a review of relevant initiatives and models. It likewise touched on reporting sectors, solutions rating, the planning of individual advancement, and methodical capacity-planning.

"The vision of Dubai Electricity and Water Authority is motivated by the instructions of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to supply a brand-new federal government experience that is the very first of its kind in the region. It aims to redefine the provision of public services to the highest possible requirements. In our search of functional efficiencies comparable to and even better compared to those of the private sector, we have undertaken campaigns such as the introducing of three-dimensional consumer centres based upon the current global technical innovations. We work to accomplish happiness for our clients, and provide value-added services by acting on their experiences and impacts. We measure the efficiency and effectiveness of the services we offer via numerous means, such as a secret customer system, customer joy studies, and a customer complaints system, among others. We are also keen to determine consumer experience indications to provide the proper solutions and to identify priorities for renovation. To achieve seven-star service condition, we plan to revamp our centres in accordance with the requirements and assumptions of our customers. We plan to provide the very best experiences for customers accessing DEWA services", said HE Saeed Mohammad Al Tayer, MD and CEO of DEWA.

"We have changed customer needs and aspirations into value-added services that we offer around-the-clock, which saves cash, effort and time and makes consumer happier by streamlining our treatments with smart and innovative services that showcase the latest modern technologies. As part of our organisational structure, we have actually devoted a client happiness department that targets over 750,000 customers via 15 client joy centres and our consumer treatment centre. In addition, we have actually offered all our services on our website, with our smart application suitable with the most well-known global systems and using a single-integrated plan that includes whatever a customer requires. These include 150 smart services. We have actually likewise provided value-added campaigns to our customers, such as the TAM, QAFAY, TARISH, Hayyak, Asher, Ashal, Tarsheed, Shura, DEWA Smart Centre, Tayseer, and Al Namoos. These and other campaigns led to a client happiness rating of 95.7% in 2015, which is one of the highest possible in the world. DEWA has actually additionally had the ability to develop a pioneering work version by expanding its profile and incomes to ensure financial sustainability," claimed Al Tayer.

"To progress our vision of ending up being a globally-renowned sustainable and innovative establishment, we have actually included excellence and imagination in our day-to-day job to enhance efficiency and efficiency along with provide extensive and high-grade services that satisfy the demands and assumptions of Dubai's residents and residents. We provide the best smart solutions to our customers supplying the greatest standards of performance, schedule, dependability and accuracy to accomplish greater degrees of happiness. We are servicing the current worldwide innovations for client happiness centres to guarantee that such centers make seven-star classification and be related to by His Highness Sheikh Mohammed bin Rashid Al Maktoum as centres for innovation, advancement, and hospitality," ended Al Tayer.

"DEWA depends on the current technologies to supply its customers smart, quickly, smooth and integrated services available round-the-clock, seven days a week. Its client joy centres comply with seven-star standards. DEWA has finished the smart transformation of all its solutions in a record time of less compared to a year to sustain the Smart Dubai Effort. It has actually also achieved the highest levels of client joy through the implementation of numerous smart and innovative programs and initiatives based upon the requirements of customers in accordance with finest techniques in the management of client joy," stated Abdullah Al Hajri, Executive Vice President of Customer Happiness at DEWA.