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Emirates Central Cooling Systems Corporation (Empower), the world's biggest district cooling providers, has actually successfully done over 63,700 numerous transactions in various segments of its consumers in Dubai because the activation of remote work platform up until the resumption of in-house operations, according to the application of government regulations. The achievement shows the efficiency of its wise channels as well as the quality of its e-services to guarantee giving uninterrupted district cooling services to the firm's 120,000 clients across Dubai. It also strengthens its pursuit in the direction of smart improvement and also disregarding internal as well as outside paper transactions by 2021.

This high flexibility in receiving and handling consumers' transactions, highlighted the company's success in making sure the provision of best solutions with international high quality standards even throughout the most severe and severe problems, such as the one that saw by the globe following the Covid-19 dilemma. Additionally, the superior success in managing the difficulties, postured by the instant application of remote work system, proved the sturdiness of the aggressive strategic plan, which was created and also implemented by Empower years back as part of its financial investment in wise platforms to increase its readiness and also capability to equal functional developments as well as requirements, and complete customer transactions via fully automated channels.

Empower stated that all the client transactions will be proceeded via consumer personal accounts on its website www.empower.ae. Personal accounts do not call for individuals, tenants, proprietors or development companies to attend themselves to the company's head office or client service facilities for signing up a project or property device with Empower, getting area cooling solutions and also finishing related transactions. This new service facilitates customers with many benefits, including online enrollment as well as conclusion of transactions from house with the company's website.

Ahmad Bin Shafar, CEO of Empower stated: "Empower has actually succeeded in providing 100% automated solutions throughout its operations in order to enable clients to acquire the very best service, as they will certainly currently be able to register themselves, obtain services and complete transactions by means of business's website and mobile smart applications, with no need to go to Empower's headquarters or our client service facilities."

He included: "We always strive to contribute to the different national methods that support setting preservation, including the Dubai paperless method, which aims to finalize the clever transformation and changing to complete paperless transactions throughout Dubai federal government departments by 2021; in addition to achieving the objectives of Dubai Smart Campaign to make Dubai the most intelligent and happiest city worldwide."

According to Bin Shafar, the Company's remote functioning teams have actually finished more than 8,100 online applications, likewise took care of greater than 5,600 phone calls from consumers, as well as finished greater than 1100 digital registration demands, along with more than 48,900 bill payments with wise services, mobile applications as well as bank transfers. He clarified that changing to clever solutions contributes to attaining the Dubai paperless method, conserving consumers' effort and time, and improving living criteria by eliminating the waiting lists as well as paperwork procedures, to call couple of.

Empower, as one of the leading companies in embracing the current technology to help with the provision of services to clients, provides different services via its website, including online reviewing and also repayment of expenses, getting electronic receipts upon payment, making final negotiation, paying all charges, and also obtaining clearance certificates. Those services can be acquired hassle-free, while keeping consumers updated on the standing of the application up until they receive the last expense as well as clearance certification. The company likewise provides alternatives to total transactions through cellphone Applications consisting of Dubai Now application, in addition to the e-services provided by its calculated companions, consisting of banks and also financial institutions such as Emirates NBD Bank, Al Ansari Exchange, Noor Bank, as well as Abu Dhabi Commercial Bank.

Empower supplies district cooling services to over 1,180 buildings and also 120,000 customers, with an overall cooling capability of 1,530,000 Refrigeration Tons (RT). Empower supplies its co-friendly district air conditioning services to many landmark tasks in Dubai, including Dubai Beachfront, Bluewaters, Jumeirah Group, Jumeirah Coastline House, Dubai International Financial Centre, Business Bay, Dubai Healthcare City, Jumeirah Lake Towers, Palm Jumeirah, Discovery Gardens, Ibn Battuta Mall, Dubai Design District, International Media Production Zone and lots of others.

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