Business

Habib Bank Limited (HBL) UAE took a stride forward in its mission to provide a boosted service experience for its existing and potential clients with the completion of its new phase of upgrades to the Bank's 24/7 call center.

Launched as part of its efforts to allow HBL customers throughout the UAE to get easy access to banking services, item info and account deals, the state-of-the-art call center had actually covered a thorough variety of agent- and IVR-based services in its very first two phases, accommodating both retail and business clients - from Balance Enquiry, Transaction Queries, Mini Statement, and E-Statement and SMS Registrations, to Card Activation, Card Blocking, Card PIN Generation, Internet Banking Troubleshooting, and more.

Now, the 3rd phase of the upgrade job brings a higher range of functions and services that are designed to even more enhance benefit and service accessibility for HBL customers all over the UAE.

"Call centers have today progressed to end up being essential company differentiators," said Mubashar Maqbool, Country Manager-- UAE, Habib Bank Limited. "We are committed to not only deliver the best customer experience possible, however to make sure that our clients are offered with unparalleled benefit and assistance in performing their everyday banking deals. Our newly updated call center is a firm expression of this commitment.".

A crucial emphasize of the brand-new stage involves the introduction of the FastTransfer Home Remittance function, an unique service that permits protected and quick cash transfer to Pakistan. The FastTransfer service through Call Center is available to HBL UAE account holders, and allows remittances to anybody or accountholder in Pakistan and the remittances are quickly credited to the beneficiaries' accounts; non-accountholders can receive the cash from any of HBL Pakistan's over 1,600 branches.

The remittance sent to any other bank's account in Pakistan gets credited to the beneficiary account within a few hours. HBL FastTransfer transactions do not draw in any charges if the amount of remittance is more than US$ 200.

The FastTransfer Home Remittance service was initially made available through HBL UAE branches. Then, in June 2015, HBL UAE became one of the very few banks in the UAE to provide house remittance service to debit cardholders through its network of ATMs in the country, and now the FastTransfer Home Remittance service is likewise available to HBL account holders throughout the UAE via the HBL Call Center.

As part of the new features and services introduced in the 3rd stage of the call center upgrade, consumers will also be able to transfer funds in between HBL accounts and request cheque books and demand drafts.

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