Technology

GSMA Intelligence and Industry Experts Release White Paper to Accelerate Operator Transition

The AI Beyond Boundaries Summit, held during Mobile World Congress (MWC) 2025, brought together global telecom leaders to discuss the transformation of traditional telecommunications companies (Telcos) into technology-driven enterprises (Techcos). The event emphasized the role of AI, 5G, big data, cloud computing, and advanced computing in reshaping the telecom industry and unlocking new B2B opportunities.

A key highlight of the summit was the joint release of the Carrier Techco Transformation White Paper by GSMA Intelligence and industry representatives. Titled “Taking the Plunge: Moving to Techco to Win with AI in B2B,” the white paper was presented by Allen Tang, President of ICT Marketing & Solution Sales, Huawei Middle East and Central Asia, and Wang Yongde, General Manager of Huawei Carrier XtoB Solutions Development. The document provides a comprehensive roadmap for telecom operators aiming to enhance their AI capabilities and enterprise service offerings.

The “Triple Transition” for AI-Driven Telecom Growth

As AI-driven computing services become a critical demand for enterprises, the white paper outlines a three-stage transformation necessary for telecom operators to remain competitive:

1. Capability Upgrade – The adoption of AI factories and GPU-as-a-Service (GPUaaS) to convert network resources into orchestrated intelligent assets.
2. Service Innovation – Leveraging 5G to develop specialized services in gaming, streaming, and fintech, creating a "connection + computing power + algorithm" value chain.
3. Ecosystem Reconstruction – Utilizing digital platforms to integrate enterprise services and 5G capabilities, shifting telecoms from mere connectivity providers to ecosystem enablers.

The white paper also introduces Huawei’s "Techco 1.0" benchmark model, which lays out a structured, three-layer transformation framework:

• Business Servitization – Turning core network services into business-centric solutions.
• Service Platformization – Establishing scalable digital platforms for AI-powered telecom services.
• Platform Intelligentization – Enhancing automation and AI integration to optimize network performance and service delivery.

AI-Driven Success Cases in Telecom

The white paper showcases real-world examples of AI-driven strategies transforming telecom operations, including:

• Intelligent O&M Centers – AI-powered automation has improved network fault prediction accuracy to over 98%.
• Industry Enablement Platforms – AI-driven digital twin solutions in manufacturing have boosted operational efficiency by 40%.
• Computing Trading Markets – AI-based GPU resource scheduling has reduced transaction latency in financial markets to just milliseconds.

Telecom's Role in the AI-Powered Enterprise Market

Peter Jarich, Head of GSMA Intelligence, emphasized that Techco transformation is not just about technological advancements but a fundamental shift in business strategy.

"To lead in the trillion-dollar enterprise AI market, carriers must adopt a platform-driven mindset, streamlining the entire value chain from demand insight to capability packaging and value realization," Jarich stated.

The Carrier Techco Transformation White Paper is now available on the GSMA official website, offering practical insights, strategic frameworks, and case studies for telecom operators looking to accelerate their AI-driven transformation.

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