Environment

Dubai Electricity and Water Authority (DEWA) has added a brand-new accomplishment to its list, obtaining the ISO certification for customer service charter from the International Organisation for Standardisation (ISO). The ISO 10001:2007 certification, which was received by HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, reflects DEWA's dedication to providing top quality services, to all clients. The certification likewise shows DEWA's ongoing initiatives to adhere to the very best international criteria for customer support, in accordance with clear guidelines as well as codes of conduct, regulating its responsibilities in the direction of consumers.

"DEWA works in conformance with the instructions of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to achieve the highest standards of top quality and also quality in all its operations. We likewise function to attain the goals established by the Dubai Plan 2021, which intends to place Dubai Government at the leading edge of excellence as well as advancement, satisfying the demands of its consumers as well as the community, along with achieving DEWA's vision of of becoming a sustainable innovative world-class utility. DEWA has applied an exceptional, innovative customer support process, to ensure the happiness of all stakeholders, and also boost the high quality of all services," said Al Tayer, on being provided the certificate by Nicolas Milan, Managing Director of Bureau Veritas Dubai.

Al Tayer emphasised that DEWA remembers of its consumers' monitorings, and also takes into consideration consumers as essential contributors to enhancement, continuous growth, as well as increasing the level of happiness amongst stakeholders in regard to government services. All DEWA's campaigns are the outcome of shared interaction with stakeholders. These ideas and comments help us develop innovative initiatives and creative ideas that contribute to exceeding customers expectations and achieving their happiness.

"This certificate is likewise a clear instance of how various teams at DEWA interact to attain exceptional results, as well as is an ideal fit to the UAE's Smart Government effort, where all services could be accessed over cell phones and on the internet systems," included Al Tayer.

"DEWA's achievement of receiving the ISO certificate is a result of intensive initiatives to attain the happiness and complete satisfaction of customers by providing an environment which gives them priority, giving excellent quality services and also improving DEWA's ability to additional establish customer support. DEWA aims to satisfy customer demands by working with innovative means to elevate its service levels according the highest standards of efficiency and reliability. DEWA additionally carefully monitors the most recent international growths in client service, to further enhance its services," claimed Abdullah Al Hajri, Executive Vice President of Customer Relations at DEWA.

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