Government

Dubai Electricity and Water Authority (DEWA) has actually commemorated the International Day of Happiness with of HE Saeed Mohammed Al Tayer, MD and CEO of DEWA, Executive Vice Presidents, Vice Presidents, and a large numbers of staff and consumers. Al Tayer inaugurated the events at the Happiness Garden at DEWA's main office. The garden features various activities and occasions that promote the joy of customers and staff members. These consist of the Happiness Reading Corner, the Happiness Caf, the Happiness Lounge Seating, and the Happiness Station. Gifts and roses were given to customers and staff. These was likewise a raffle draw where winners got valuable prizes. Those who got in the draw were the consumers who paid their bills using DEWA's website or smart app in 2015.

Al Tayer started the celebrations by signing the Happiness Pledge to 'create more happiness in the environment around me.' He noted that positivity, optimism, and ambition are vital pillars for accomplishing people' happiness and they must a part of everybody's lives. This spreads out delight and smiles among our families, colleagues, and friends. This contributes to promoting joy in society as a whole and more driving the UAE into brand-new levels of, development, growth, and prosperity.

"At DEWA, we take concern in accomplishing the joy of all stakeholders, consisting of consumers, partners, staff, and society in general. This is done to support the directives of our wise government, and our efforts to attain the Dubai Plan 2021 for Dubai to be a city of happy, creative, and empowered individuals and DEWA's vision to end up being a sustainable innovative world-class utility. His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai observed that, "The federal government's policies, programs, and services should contribute to constructing a positive and happy community." His Highness stressed that the federal government's primary task is to make sure that conditions contribute to delivering happiness to people, families and employees and promoting positivity as a core value in the local community," he said.

Al Tayer added that DEWA has actually taken useful actions to make society happier and embraced a tactical objective in its 2021 strategy that concentrates on the happiness of stakeholders and providing a happy work environment. DEWA was the very first federal government organisation to carry out the Happiness Meter, in support of the Happiness Meter initiative, released by His Highness Sheikh Mohammed bin Rashid Al Maktoum. It offers tools that enable consumers to decide how pleased they are with the services supplied, right after receiving them, and record them on smart gadgets at the counters. These devices are linked to unique digital screens where senior management and the relative departments at DEWA keep track of consumers' joy and take immediate improvement procedures. The Happiness Meter results assistance DEWA's vision and the goals of its management and staff. The overall joy meter, as per Dubai Smart Government Establishment's formula, attained outstanding results, with 98 % signed up in February 2016.

He likewise noted that DEWA has altered the name of its Customer Relations division to the Customer Happiness division and altered the name of its Customer Relations department to Customer Happiness department. The names of DEWA's Customer Service Centres have been altered to Happiness Centres. DEWA has also renamed the Employee Relations department to Employee Happiness department to boost interaction with personnel through particular and reliable channels, determine their fulfillment in various locations, and carry out enhancement initiatives based on the outcomes.

DEWA has also established the Happiness Majlis at its main office to provide an innovative work environment. It is equipped with all manner of comforts and amenities that promote optimism and positive energy, which are key elements for achievement and success. DEWA also launched the Al Saada (Arabic for happiness) initiative, to build smart fitness parks that turn peoples kinetic energy into electricity, using specially-designed equipment. Al Saada combines the concepts of sports and sustainability, both of which are important elements for achieving happiness.

"On the International Day of Happiness, we reiterate our commitment to accomplishing happiness for all, directed by our wise management who put people's joy as their top priority. This is achieved according to well thought-out plans, methods, and efforts. This resulted in the UAE ranking first in the Arab World according to the World Happiness Report 2016, issued by the Sustainable Development Solutions Network and the Earth Institute at Columbia University. The UAE is ahead of countries such as France, Spain, and Japan. The UAE has ranked initially worldwide in public rely on government and company and federal government's ability to promote innovation, according to the Edelman Trust Barometer. For the fourth year in a row, the UAE has been called as the country where most young Arabs want to live, along with the nation they would most like their own nation to emulate," concluded Al Tayer.

"At DEWA, we do our best to offer exceptional services that exceed consumers' expectations and make them happier. This supports the Customer Happiness Charter through which, we are dedicated to supplying the very best services to our clients through an useful and experienced team that is understanding and with the ability of addressing their queries. We look at the complete satisfaction and joy of our customers as the criteria to gauge performance and constant improvement at DEWA," stated Abdullah Al Hajri, Executive Vice President of Customer Happiness at DEWA.

"At DEWA, we work to promote positive energy among our staff by providing a delighted and positive workplace that inspires creativity and development, and improves work in basic. By observing the Day of Happiness, we highlight DEWA's objective to dedicate to the happiness of our stakeholders including our staff" said Dr. Yousef Al Akraf, Executive Vice President of Business Support & Human Resources at DEWA.

DEWA has actually released numerous initiatives to bring joy to all stakeholders, consisting of clients and staff. For example, DEWA has 3 care centres for the kids of female staff that can accommodate an overall of 167 children. Recently, DEWA introduced an effort that allows female personnel who are wed to soldiers on National Service, to leave half an hour previously. These efforts support DEWA's technique to offer a positive workplace that provides social and mental look after moms in their presence near their children. This in turn, is shown positively in the performance of employees.

The International Day of Happiness, which takes place on 20 March each year, was adopted by the United Nations in acknowledgment of the relevance of joy and wellness as universal goals and aspirations in the lives of humans worldwide. The UN's resolution specifies that, "The pursuit of happiness is a fundamental human goal..

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