Bright Pattern and Voxtron Expand Partnership to Deliver AI-Powered Contact Center Solutions in the UAE

Business

Bright Pattern and Voxtron Expand Partnership to Deliver AI-Powered Contact Center Solutions in the UAE

Bright Pattern, a global leader in omnichannel contact center technology, has announced an expanded partnership with Voxtron Middle East LLC, a leading Dubai-based provider of communication solutions. The collaboration aims to accelerate the adoption of AI-powered customer experience solutions across enterprises in the UAE.

Through this strategic alliance, Voxtron’s flagship cloud contact center platform, Voxvantage, is now integrated with Bright Pattern’s advanced AI capabilities. The partnership enhances Voxvantage with intelligent automation, real-time analytics, and next-generation engagement tools designed to meet the needs of digitally driven businesses.

Padickapparambil Thomas, CEO of Voxtron Middle East LLC, stated, “This partnership reflects Voxtron’s commitment to offering scalable, AI-enabled solutions that meet the rising expectations of today’s digital-first customers. Bright Pattern’s AI-powered omnichannel platform aligns perfectly with our vision to deliver superior customer experience solutions. With these features embedded in Voxvantage, enterprises can scale efficiently while providing personalized service.”

Michael McCloskey, CEO of Bright Pattern, added, “Partnering with Voxtron gives us a strong presence in the UAE, supported by their deep market expertise. Together, we aim to empower enterprises with intelligent, cloud-native solutions that transform customer engagement.”

Headquartered in Dubai, Voxtron Middle East has been a pioneer in digital transformation within enterprise communications for more than a decade. The company specializes in cloud contact centers, unified communications, and collaboration solutions across various industries. Its platforms are hosted on Moro Hub, a Digital DEWA company, ensuring secure, compliant, and sustainable data hosting within the UAE — a key factor for regulated sectors.

Bright Pattern’s omnichannel contact center platform is recognized globally for its AI-driven architecture, offering features such as automatic call distribution (ACD), AI analytics, and workforce management (WFM). With more than 500 customers in 30 countries, the company is known for its flexible deployment options, both cloud-based and on-premises, with high return on investment.

The partnership signifies a strong synergy between global innovation and regional expertise, supporting the UAE’s national digital transformation goals. Together, Bright Pattern and Voxtron will empower organizations to enhance customer journeys, streamline operations, and embrace intelligent engagement technologies.

As part of this strengthened alliance, the companies will jointly showcase their AI-powered contact center innovations at GITEX Global 2025 in Dubai. Visitors will witness live demonstrations of omnichannel orchestration, predictive engagement, and real-time analytics in action.