Avaya, a global leader in company communications software application, systems and services, today revealed its very first complete, multichannel unified communications and contact center cloud offers targeted for the midmarket. Avaya Midmarket Cloud options are two versatile deployment options, making it possible for Avaya channel partners to effortlessly progress midsize companies to the innovative capabilities needed for digital business. Both alternatives, Powered by Avaya IP Office and OnAvaya - Google Cloud Platform, can allow true, hybrid clouds that permit clients to maximize their financial investments in more than 1 million Avaya systems worldwide.

Based upon the world-class, Avaya IP Office Platform, Avaya Midmarket Cloud Solutions are the only unified communications and contact center cloud offers for midsize companies in the market that make use of the same code base as those set up on-premises. The advantages of a single code base for deploying hybrid clouds can not be downplayed:

-For channel partners-- this is the most convenient, most versatile and profitable methods of moving customers to shadow, providing a full stack option anyway customers desire it, simplifying integration, leveraging item understanding and experience and reducing the requirement for financial investment in brand-new capability.

-For clients-- a hybrid cloud choice based on Avaya IP Office makes it possible for the deployment of new capabilities based upon business requirements, while leveraging existing financial investments in call control, phones and more. Companies have more control over costs and the rate at which complete migration to cloud occurs, in addition to rapidly causing brand-new areas.

Avaya Midmarket Cloud Solutions now support full, multichannel unified communications and contact center capabilities, more os and devices than any competitive cloud offer (PC and MAC web clients and Chrome OS), along with the unique capabilities of Avaya Communicator for Web that allows interactions from any browser-based application.

- Partner Powered by Avaya IP Office-- This cloud option is now globally available to certified channel partners who want to set up the solution in the information center of their option. Tested and shown during regulated intros with 10 Avaya channel partners, Partner Powered by Avaya IP Office is already serving a number of thousand end-users in North America and Europe.

- OnAvaya-- Google Cloud Platform-- Currently offered in the US-only, the preliminary solution revealed last Spring has actually been expanded making it much easier for picked partners that do not have the facilities to host and handle their own cloud. The solution also has actually broadened now include full merged communications along with multichannel contact center abilities. End customers such as Diligent Benefits are currently serving their customers by means of OnAvaya-- Google Cloud Platform.

Avaya Midmarket Cloud Solutions is the most recent in a series of Avaya programs focusing on enabling channel partners and midsize companies develop interactions to meet today's requirements for mobile, digital business. Avaya channel partners thinking about providing Avaya Midmarket Cloud Solutions can finish the cloud partner application found at the following link: http://bit.ly/1o2oTvr

Presently, partners outside the United States are only eligible for the Partner Powered by Avaya IP Office alternative and for that reason must have the ability to provide the infrastructure or host in the data center of choice.

QUOTES

"Avaya channel partners have a considerable function to play in cloud deployments for midsize business with their well established understanding of the client and knowledge with Avaya products. Now, they have much more flexibility with which to approach the consumer by providing hybrid cloud solutions in a market that has considerable development capacity and is trying to find an affordable path to sophisticated communications.".
Fadi Moubarak, Channel Director-- Middle East, Africa, and APAC, Avaya.

"The past 2 years has actually seen a resurgent focus on SMEs by MEA (Middle East & Africa) telcos, especially driven by the development challenges around their conventional connection business. Leveraging off-the-shelf, hybrid platforms will permit them to not just launch surrounding market solutions rapidly, but likewise offer an option of options to a relatively diverse composition of SMEs within emerging markets.".
Paul Black, Director, Telecoms & Media, IDC Middle East, Turkey and Africa.

"Our mid-market consumers face the same obstacles as bigger enterprises and typically with less resources. They require affordable, scalable options that can evolve with them on their digital change journeys and deliver the consumer experience that tech-savvy consumers in this region anticipate. The hybrid cloud options that Avaya is bringing to this sector are tailored to their particular needs, allowing them to stay in control of their migration to cloud and the shift to the smart digital enterprise.".

Manish Bakshi, Managing Director, PACC MDS, among the biggest system integrators in the Middle East and Africa region.