Technology

Al Masaood Automobiles announced that INFINITI car owners in Abu Dhabi will be amongst the first customers internationally to take gain from a variety of highly-advanced services of INFINITI's unique 'MyINFINITI' car servicing program and experience convenience in getting costs after sales services. Al Masaood Automobiles is piloting the brand-new program in line with the brand name's global retention program aimed at supplying combined standards for INFINITI car servicing worldwide to facilitate and improve customers' experience using advanced digital technologies.

Among the 'MyINFINITI' program solutions consist of the 'Service Pick-up Anywhere' which allows proprietors to request pick up and return online or through the telephone call center for a small cost. Customers likewise obtain upgraded status of the car's servicing procedure via SMS notices from visit booking, car check-in, conclusion of technological evaluation to overall servicing results.

Irfan Tansel, Chief Executive Officer, Al Masaood Vehicles, said: "Al Masaood Automobiles is constantly eager to provide an extraordinary customer experience based on the highest possible criteria of high quality that fall in line with the Abu Dhabi Federal government's customer happiness formula. MyINFINITI program belongs of our continuous initiatives to advance our services through innovative technologies that improve our consumer convenience, satisfaction and happiness. Technology has actually greatly transformed the vehicle industry and INFINITI is on the same level with the current fads in regards to digital functionality. According to this, we prolong these capacities to after-sales servicing to further elevate the level of experience of dedicated customers through the program and take pleasure in a host of comfort that better enhances their way of lives. The range of services are intended to make life simpler while also rewarding."

Another advanced facility provided by 'MyINFINITI' program is the 'E-Vision' vehicle health check service where the car will undertake complete inspection utilizing a tablet computer mounted with a VHC software program. The software application recognizes and records all the kinds of repair work to be done and records it with pertinent images of the parts or components that need repairing, description of the problem or concern, and price quotation which is then sent out to the customer via email. The client has the choice to accept the work to be done by simply reacting to the report without the have to call the specialist or check out the service facility. The program also provides a loyalty program which rewards customers with a variety of rewards including prolonged service warranty for the 6th and 7th year or a reduced service agreement of approximately 30 paercent reduction.

For four decades, Al Masaood Vehicles has established a historical partnership with INFINITI with a highly-diversified business profile. It supplies a total align of the most extravagant in addition to one of the most economical traveler and commercial automobiles in Abu Dhabi and Al Ain. Recently, INFINITI recognized Al Masaood Cars' outstanding performance with 'The Highest Growth Across I/MEA Market' award.

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