Smart Dubai Government Organizes Workshop on Happiness Meter Service as Part of Dubai Service Excellence Scheme

Government

Smart Dubai Government Organizes Workshop on Happiness Meter Service as Part of Dubai Service Excellence Scheme

UAE, December 21, 2016 - The Smart Dubai Federal government Establishment (SDG), the innovation arm of the Smart Dubai Office (SDO), has actually arranged a training workshop on the Joy Meter in partnership with the Dubai Division of Economic Advancement's (DED) Dubai Service Excellence System (DSES) introduced in 2002.

The Happiness Meter was unveiled by H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, in October 2014 with the objective of making Dubai the world's happiest city. It is a metric to interactively gauge the happiness of residents, visitors and tourists in the emirate daily. Consequently developed by SDG and carried out under the guidance of Smart Dubai Office, the Happiness Meter is being deployed in client service centres, internet sites, and other touchpoints with the objective of examining happiness degrees as part of the Happiness Schedule accepted by H.H. Sheikh Mohammed. It has actually obtained more than 2 million votes and signed up a general joy and contentment rate of 89 per cent in May 2016.

Under a partnership contract authorized between Dr. Aisha Bint Butti Bin Bishr, Director General of the Smart Dubai Office, and H.E. Sami Al Qamzi, Director General of DED, in September 2016, the Joy Meter will be included as a standard for the yearly DSES Awards. It will help the business sector gain a lot more client self-confidence by identifying areas for service renovations and adopting the best techniques in efficiency and effectiveness to earn Dubai the world's smartest and happiest city.

The training workshop was targeted at acquainting private sector entities with the Happiness Meter and the technology interface needed for attaching their systems with its central database. It also described how to take care of the interactive data source, allowing each entity to watch the results recorded by the Meter. Several attributes allow decision-makers to watch all the information related to the Meter on the database, which likewise has a 'work space' function that permits individuals to produce special reports based upon selected data.

H.E. Dr. Aisha said: "Happiness has actually been at the heart of Smart Dubai's job from the first day. Our vision at SDO is to earn Dubai the world's happiest city by utilizing smart innovation. Our team believe that happiness could be attained and gauged and that we could harness our city's sources to favorably influence individuals's joy in a tangible and long-term way by using devices such as the Happiness Meter. Attaching the systems of economic sector entities with the central database of the Joy Meter will certainly give us information in order to help modify and regularly enhance our smart transformation strategy to attain our goal of improving Dubai's happiness price to 95 per cent by 2021."

H.E. Wesam Lootah, CEO of SDG, stated: "The Happiness Meter, which has actually been embraced by 55 government and private entities until now, is a tool for evaluating positivity and happiness in the Emirate of Dubai. Turning on the Happiness Meter solution is a step towards the building of a prominent smart city where the elements of sustainable well-being are readily available for its people, residents and vibrant business market."

"The Happiness Meter is a technological innovation that helps increase performance and improve the experiences of Dubai's people according to the vision of developing the world's happiest city. It is a favorable step towards fulfilling the wise leadership's regulations for all government and exclusive policies along with programmes and services to guarantee the contentment and happiness of those engaging with the city," concluded Lootah.

"The Happiness Meter is a significant enabler for the DSES, which by itself intends to ensure purchasing in Dubai a positive experience. The goals and the vision for the Joy Meter will motivate member merchants in DSES to elevate their services and their search of excellence to newer heights," commented Shaikha Ahmed Al Bishri, Director of the DED's Business Excellence Division.

Government and private entities can sign up with the Happiness Meter initiative and register online as well as download all documents through the Happiness portal on https://happinessportal.dubai.gov.ae/en/Pages/AboutUs.aspx. The solution is readily available in both Arabic and English. The portal lays out the initiative and all enrollment demands together with the records, forms and procedures.

For more details concerning the Joy Meter, please go to the portal or email hmsupport@dsg.gov.ae.