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Four Seasons Hotels and Resorts, the worlds main luxurious hospitality company, has entered into a collaboration with Johns Hopkins Medicine International, the world division of fitness care and lookup chief Johns Hopkins Medicine, to validate its new international fitness and protection program, Lead With Care, and grant ongoing, real-time training on the evolving COVID-19 situation. Grounded in the ideas of care, believe and service, the Lead With Care application will be reviewed and validated with the aid of Johns Hopkins Medicine professionals and carried out by devoted groups at Four Seasons properties round the world.

Within this new environment, our singular intention is to supply guests, residents and personnel with the self assurance and assurance that their health and safety is our first priority, says John Davison, President and Chief Executive Officer, Four Seasons Hotels and Resorts. We are especially proud to work alongside the renowned specialists at Johns Hopkins Medicine International, leveraging their world information to strengthen our already stringent fitness and protection measures thru our new Lead With Care program.

Continues Davison: For almost 60 years, Four Seasons has set the global trendy for excellence in hospitality and service. Lead With Care is a continuation of this excessive standard, constructing upon the robust basis of have confidence and self belief that we have established via many years of experience. This new program is about supplying actual care and the absolute best ranges of service, bettering processes to guard our guests, residents and employees, while additionally making sure that they sense protected and reassured.

Four Seasons and Johns Hopkins Medicine International COVID-19 Advisory Board:

Johns Hopkins Medicine International and Four Seasons have set up a devoted COVID-19 Advisory Board, bringing collectively Four Seasons management and top professionals from Johns Hopkins Medicine International to inform fitness and security choices based totally on the present day scientific knowledge.

Evolving in lockstep with rapidly altering discoveries, the COVID-19 Advisory Board will create, beautify and review current procedures, alongside with digital and in-person coaching to information implementation of Lead With Care across Four Seasons world portfolio.

This builds upon the early trip of Four Seasons Hotel New York, as properly as Four Seasons accommodations in Riyadh and Mumbai, in imparting lodging to high-risk clinical personnel battle on the frontlines of the COVID-19 pandemic. Four Seasons Hotel New York was once converted into a safely zoned surroundings in a depend of days, imposing more advantageous tactics to safely residence guests, as properly as accurate instruct all employees.

Lead With Care Four Seasons Enhanced Global Health and Safety Program:

Grounded in fitness care information and enabled by access to main technologies and tools, the Lead With Care application is centered on offering care, self assurance and remedy to all Four Seasons guests, personnel and residents inside the new COVID-19 environment. The new application outlines clear processes that train and empower Four Seasons personnel to take care of visitors and every other.

Along with already-commonplace measures such as extra sanitizers, masks and heightened cleansing and hygiene, our collaboration with Johns Hopkins equips our property groups with access to main global experts and real-time COVID-19 information, bettering our equipment and education to supply an ride grounded in security and trust, says Christian Clerc, President, Global Operations, Four Seasons Hotels and Resorts. While the Four Seasons trip can also seem to be distinct in this new environment, it will eventually experience the identical our committed humans will proceed to supply the equal intuitive carrier and personalised care for which Four Seasons is acknowledged and relied on for the world over.

Four Seasons collaboration with Johns Hopkins Medicine International will make certain the evaluation and validation of the Lead With Care application in two phases.

Phase one - collaboration Review and Validation includes a comprehensive review of Four Seasons present fitness and security strategies alongside with greater protocols in response to the current scenario at a global, regional and property level. Working carefully with Johns Hopkins Medicine specialists ensures Four Seasons is at the forefront of the latest lookup findings and recommendations.

Phase two Ongoing Guidance offers Four Seasons with ongoing collaboration with the Johns Hopkins Medicine International team, such as direct access to curated vital updates, applicable COVID-19 lookup outcomes, and specialist advice to make certain real-time changes to running procedures. Customized through on-property Hygiene Officers, this will enable Four Seasons to reply shortly and count on future needs, supplying assurance that all suitable infection control safety measures have been taken.

Four Seasons and Johns Hopkins will also establish a joint Response Team the place senior professionals in infectious illnesses from Johns Hopkins will provide on-demand response and training to hotels dealing with COVID-19 situations.

Lead With Care Backgrounder:

To help the improvement of approaches to be established through Johns Hopkins, as nicely as the procurement of materials and gear for Lead With Care implementation, Four Seasons will be working intently with EcoLab and International SOS who were also critical in the transformation of the Four Seasons motels in New York, Riyadh and Mumbai that housed clinical personnel.

While friends will see many of the better Lead With Care procedures, behind-the-scenes measures will additionally take place through worker training, extra food handling protocols, and enhancements to ventilation structures and different back-of-the-house operations.

In addition, Four Seasons continues to invest in its award-winning App and Chat that similarly allows guests to manage how they interact with others limiting face-to-face interactions whilst retaining the highest ranges of non-public service. Since its launch in 2017, the famous Four Seasons Chat one of the only in the enterprise to be supported by true personnel on property, versus chatbots has acquired 10+ million messages and averages about 580,000 messages a month. Features encompass the potential to make and control reservations, request bags pickup, airport transfers, room service, restaurant and spa reservations, and lots more. Wait-free check-in and check-out is additionally offered, while Four Seasons Chat integration offers instant translation of 100+ languages giving company the flexibility for contactless engagement throughout their stay.

Additional details about the Lead With Care better health and protection application can be determined below:

Enhanced Cleanliness:

Each Four Seasons property appointing a Hygiene Officer centered on implementing enhancements to already stringent procedures;

Rooms disinfected each day with EPA approved products and will have blacklight inspection by room attendants;

Focused re-training packages for Housekeeping teams on all cleaning protocols are being applied across the portfolio;

Public areas cleaned hourly with extra attention to frequented areas including front desk counters and public restrooms;

The COVID-19 Advisory Board exploring an array of options to equip houses with the latest tools and technology, such as electrostatic spraying, ozone technology for air purification and/or UV technology for HVAC systems.

Heightened Guest Safety and Comfort:

Lead With Care kits positioned in each guest room offering masks, hand sanitizer and sanitization wipes, with extra masks supplied on demand;

Social distancing measures embedded in all offerings for visitor protection, including appropriately spaced health equipment, modified spa menu and services, contactless check-in and housekeeping services;

Restaurants and bars may function with reduced potential to make sure sufficient house and socially far away set-up;

Nearly all restaurants providing a-la-carte provider with digital menus wherever possible;

In Room Dining providing contactless delivery outside guestrooms alongside with sustainable, single-use packaging;

Four Seasons App and Chat providing guests with real-time, contactless interactions with personnel from their very own machine on nine global platforms and in 100+ different languages.

Empowered Employees:

Lead With Care education constructing on Four Seasons legendary service model and diligent interest to detail, making sure Lead With Care strategies are delivered in a thoughtful, attentive manner that balances visitor security with personal reassurance and comfort;

Training centered on educating and empowering personnel to supply the greater fitness and safety program with confidence, passing on this care to every and every visitor and resident;

The COVID-19 Advisory Board advising on the world education application for all personnel including: ensuring personnel have a well-informed perception of the ailment and its transmission, offering education on gorgeous social distancing and use of private protecting equipment, as properly as bodily and mental health monitoring and support;

Grounded in emotional intelligence, personnel are undergoing behavioural training, making sure empathetic, personalised care and connection are no longer lost in the absence of close contact and limited face to face interaction.

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