Dubai Courts launches Wejhati initiative to facilitate completion of legal and judicial transactions
As part of its initiatives to boost client encounter throughout its outlets, Dubai Courts just recently released the 'Wejahti' campaign, which aims to offer faster completion of lawful transactions and also promote customer affairs. The move is in line with the vision to place Dubai Courts as leading player in the international judiciary sector. The campaign is based on a technique to identify and also comprehend the needs of consumers and route them to the targeted destination in the Courts, via specialized reception workdesks to conserve effort and time and promote the completion of purchases.
H.E. Tarish Eid Al Mansouri, Director-General of Dubai Courts, clarified that the launch of 'Wejhati' initiative goes well with the portfolio of ingenious solutions and efforts that Dubai Courts is eager to launch throughout the current year, as component of its recurring initiatives to get to a brand-new level of excellence in promoting client encounter. He highlighted Dubai Courts' continuous dedication to improve the professional and also effectiveness of lawful and judicial services based upon international ideal techniques to guarantee the highest degree of customer contentment and also happiness, which is taken into consideration among the top nationwide concerns and also critical purposes of Dubai Plan 2021.
Al Mansouri underlined that development as well as quality are two primary pillars of the Dubai Courts initiatives which place Customer Charter and also dedication to achieving the major efficiency signs among its top concerns. This complies with the objective of decriminalizing deals easier, quicker as well as seamless, consequently enhancing consumer fulfillment and joy, adhering to the instructions of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and also Ruler of Dubai.
"Committed to make 'Wejhati' effort a success, we have developed a client service quick guide with main focus on boosting the abilities, prospective and also competences of our work team to satisfy the greatest federal government standards as well as international ideal techniques, as part of our technique to promote financial investment in the human element that is professional to settle the concepts of regulation, justice as well as security. Our successful accomplishments over the previous year advise us to proceed the quest to leadership as well as excellence by introducing a series of campaigns which intend to motivate smart transformation and placement innovation as a corporate culture to offer high-level lawful and judicial services which accomplish customer joy as well as welfare," Al Mansouri added.
The goal of 'Wejhati' is to place function desks across all the places where customers are discovered within Dubai Courts constructing to direct them as well as direct them to their targeted location without needing to refer them to the area. These desks will certainly be handled by a team of very certified experts in customer care. The 'Wejhati' team will certainly additionally be responsible for the distribution of introductory magazines which will allow clients to know more regarding the very best methods to complete their legal as well as judicial purchases in a more reputable way, much less time and also less effort.
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