Environment

Dubai Electricity and Water Authority (DEWA) has received the Quality Achievement Award 2015 from the European Society for Quality Research (ESQR), which is based in Lausanne, Switzerland. The award adds to DEWAs roster of local and international awards in quality and excellence. DEWA received the Award at ESQRs annual convention held at the Grange St. Pauls hotel in London, UK, to recognise outstanding international organisation and companies that have proved their excellence in implementing and enhancing quality management. The awards ceremony and gala dinner was attended by a large number of organisations, companies, business leaders, academic experts, quality and excellence professionals, and diplomats from around the world.
The wise vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai provide the roadmap that guides us in our efforts to achieve the highest levels of quality and excellence in all areas of our work. We are inspired by the words of His Highness: The government of the future competes with and surpasses the private sector in service quality. We want our government to welcome customers more professionally than hotels; we want our government to manage processes better than banks. We also work to achieve the UAE Vision 2021, to make the UAE one of the best countries in the world by 2021, and the Dubai Plan 2021 for the Government of Dubai to be pioneering and excellent, proactive, and creative in meeting the needs of individuals and society as a whole, said HE Saeed Mohammed Al Tayer, MD and CEO of DEWA.

This prestigious award underlines DEWAs successful efforts in quality and excellence. It reaffirms our commitment to global best practices to improve our services to the highest standards of efficiency and reliability to achieve our vision to become a sustainable innovative world-class utility. This award adds to DEWAs achievements locally, regionally, and globally. These achievements highlight our continuous efforts to apply the highest international practices in quality and excellence in our projects, initiatives, and services. This is achieved with the help of our efficient and professional work team that has helped DEWA become a role model in quality, reliability, efficiency and service, added Al Tayer.

ESQR is dedicated to quality improvement techniques recognition and research. It makes a positive contribution to quality culture through its annual conventions and award ceremonies in major cities around the world. The award recognises excellence, disseminates innovation and visionary thinking, spreads knowledge, shares conformity assessment practices and facilitates networking. ESQRs awards are based on the results of polls, consumer opinion research and market study, research of public information sources, publications through different channels including its website, to evaluate the achievements of organisations, companies and individuals in quality and excellence.

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