Environment

Dubai Electricity and Water Authority (DEWA), in partnership with Dubai Land Department (DLD), has actually launched Takamul, a service that allows customers to immediately open a DEWA account at Real Estate Regulatory Agency-accredited offices once they are signed up. This supports the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to improve government services to the highest international requirements, and as part of DEWA's 'Your Happiness Is Our Priority' effort introduced to improve client joy.

"Government departments in Dubai work to achieve the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to enhance social integration. At DEWA, we adopt this approach by linking our services with other federal government departments that will contribute to minimizing the variety of visitors to federal government departments. This step is in line with the 'Dubai Government: Towards 2021' vision, introduced by HH Sheikh Hamdan bin Mohammed bin Rashid al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council, which supports the principle that the government is a 'single full-service department'," said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA. "In line with the instructions of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and our vision to become a sustainable ingenious world-class energy, DEWA has actually teamed up with Dubai Land Department to launch Takamul, to help with and streamline procedures for customers along with offer quality services to exceed their expectations, and achieve satisfaction and happiness," included Al Tayer.

"Under this effort, consumers will have the ability to get electricity and water services together with Ejari certificates at the same time without needing to visit two organizations. This initiative is part of our plans to reinforce the electronic infrastructure and upgrade wise services. DEWA has come a long way technologically by adopting the current innovation and clever options to enhance its contribution to the Smart Dubai effort and make consumers happier, as well as decrease documents to reinforce the foundations of environmental sustainability," concluded Al Tayer. Consequently, the client receives a welcome e-mail from DEWA that includes a weblink enabling him or her to pay insurance fees online. As soon as the consumer pays insurance premiums, whether online or by any other payment techniques, DEWA will quickly link the electrical energy and water services to the consumer.

"We at the Dubai Land Department are delighted to support other departments, as part of the integration that must exist in between organisations. This remains in line with our commitment to offer easy and accessible services for citizens and citizens, according to the highest global requirements, so that Dubai stays the preferred place to live, work, visit and invest. This is likewise in line with Dubai Vision 2021, to make sure that Dubai remains to be a prominent city in different fields," said HE Sultan Butti Bin Mejren, Director General of the Dubai Land Department. "The Takamul initiative by DEWA and Dubai Land Department conserves time and effort when finishing deals with federal government organisations. This especially applies when clients require approval from both organisations. This effort makes it possible for new consumers to get electrical energy and water services immediately, once they have finished their Ejari certification," stated Abdullah Al Hajri, Executive Vice President of Customer Services at DEWA.

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