Technology

At the Fifth China International Conference on Cloud Computer Innovation and Applications (Cloud China 2017), Avaya won the " Cloud China - 2016-2017 Annual Cloud Computer Excellent Solution Award" "for its Get in touch with Facility as a Solution (CCaaS) service.

Cloud China 2017 recognizes the achievements of gamers in the cloud industry in the nation with the objective of producing and expanding a brand-new market for cloud computer services in China and abroad, in addition to helping advancement China right into the Internet+ age. The occasion is funded by the Center for International Economic and Technological Cooperation at the Ministry of Industry and Infotech of the Peoples Republic of China. The award judges include agents from the Ministry of Industry in addition to other government departments consisting of the National Details Expert Advisory Committee, the Chinese Academy of Sciences, and the Chinese Academy of Engineering.

According to a record by the International Trade Administration, China's cloud computer market is expected to expand by 40 percent yearly, reaching roughly $20 billion by 2020.

In November 2016, Avaya and UCloud, China's largest independent public cloud company, released the award winning "A Cloud," which enables customers to release get in touch with facility services in the cloud quickly and cost-effectively. This solution assists businesses align their client experience transformation to China's "Internet+" period.

While traditional contact center environments need high up front capital investment and intricate framework release, CCaaS options can be constructed and deployed rapidly to manage and enhance existing frameworks. "A Cloud" has the ability to aid customers move their locally released contact facilities to the cloud via personal or hybrid cloud remedies. It can also supply customers with a managed and multi-tenant solution version to satisfy client needs. With the "A Cloud" remedy, enterprises can minimize their single capital investment by 87 percent and continual investment by 55 percent, as well as make payment on an energy model basis, for example, per user/per month, which will significantly reduce procedure and administration costs.

Avaya China has 9 offices, two R&D facilities and uses greater than 400 Chinese technology professionals. With a rich background of serving the Chinese market, the company deals with China's largest energy company, nearly all of the nation's state banks, and 80% of China's largest insurance players.

Chen Wei, General Manager of Avaya Greater China said:

" We are honored and thankful to the Ministry of Industry and Information Technology and the expert court for this critical award. Our goal is to deal with China's modern technology leaders to build options and solutions that aid advance our nation and its services towards the Internet+ era. In the Internet+ era, organizations of all dimensions are facing the difficulty of digital transformation. The one-stop cloud solution supplied by 'A Cloud' aids make it possible for enterprises to promptly release relevantbusinesses, keep pace with state-of- the-art contact facility innovations and confiscate market chances. We really hope that even more enterprises will certainly be brought in to sign up with Avaya's open and healthy environment, share worth on the cloud service platform and improve the upgrade and development of the entire industry."

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