Technology

The Abu Dhabi Government Services Ecosystem TAMM has launched the second edition of its Bug Bounty Hunter challenge, providing TAMM app users with the opportunity to instantly report any bugs they may come across while using the app to complete government transactions. This challenge follows the success of the first edition launched last year.

The second edition of the challenge comes under the supervision of the Higher Committee of the Digital Government and is aligned with its efforts in activating a digital transformation governance framework in Abu Dhabi, providing new concepts of government services and moving towards a digital future. It also comes in line with TAMMs efforts to engage Abu Dhabi community in the continuous development of the TAMM app by enabling individuals to offer their feedback and suggestions to further improve the apps performance.

H.E. Dr. Mohamed Abdelhameed Al Askar, Director General, Abu Dhabi Digital Authority (ADDA), said: The Bug Bounty Hunter challenge is more than just a competition or challenge aimed at detecting bugs in the TAMM app, but more importantly, it demonstrates our forward-looking and proactive approach and a turning point in our efforts to enhance the government services provided to customers. It further reflects the vision of our wise leadership to meet the aspirations of Abu Dhabi citizens and residents.

The Bug Bounty Hunter challenge reflects a new approach to customer service, as it opens multidirectional communication channels with citizens, residents, and visitors, allowing them to express their thoughts and suggestions at different levels of operational work. The initiative is geared towards delivering the next generation of government services which provide easy, hassle-free digital channels and deliver fast and efficient services that meet the needs of every Abu Dhabi citizen and resident.

To facilitate the participation of the app users in the challenge, TAMM has developed the Shake It feature, enabling users to immediately report any bug they come across while using the TAMM app. Once the phone is shaken, the Shake It feature takes a screenshot of the bug automatically, enabling the user to submit it to the concerned team at TAMM without any hassle.

Participants to the challenge must ensure they enter their email correctly when they report a bug for the first time, as every time they report any bug, they will receive a confirmation message on their registered email. Users can also participate in this edition of the challenge through the free-to-use app that is available on the Apple Store and Google Play store.

Being the key digital platform to access most of government services in Abu Dhabi, TAMM is committed to constantly reviewing its digital services to ensure it achieves customer satisfaction and provide them with a high-quality experience. This is in line with the governments efforts to achieve excellence and enhance the quality of life in the emirate, and thereby boost Abu Dhabis global position as a preferred destination to live and work.

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