Emirates NBD and its investment banking arm, Emirates NBD Capital, have secured 12 regional and national honours at the Euromoney Awards for Excellence and Euromoney Islamic Finance Awards 2026.

The awards recognised the banking group across retail banking, customer experience, environmental, social and governance (ESG), corporate responsibility, consumer lending, investment banking and Islamic finance.

Regional and UAE banking awards

Emirates NBD received three major regional awards, including Middle East’s Best Retail Bank, Middle East’s Best for Customer Experience and Middle East’s Best Bank for ESG.

The retail banking recognition reflects the bank’s continued investment in digital services, personalised financial products and its regional retail operations. The bank said AI-enabled features and digital onboarding are being used to enhance customer journeys.

Emirates NBD was also recognised for customer experience, with the Middle East’s Best for Customer Experience award highlighting its efforts to establish consistent customer experience standards across digital and physical channels. The bank said it uses predictive analytics and customer feedback to improve services and reported a Net Promoter Score of 58.

Its ESG performance was recognised through both Middle East’s Best Bank for ESG and UAE’s Best Bank for ESG. The bank pointed to its work in green and transition finance, ESG-labelled financial instruments and the integration of environmental and social considerations into corporate lending.

Emirates NBD recently introduced what it described as the UAE’s first dedicated Transition Finance Framework, aligned with the International Capital Market Association and Loan Market Association standards.

At the national level, the bank received UAE’s Best Bank, UAE’s Best Bank for Corporate Responsibility and UAE’s Best for Consumer Lending.

The bank reported AED 16.2 billion in profit before tax for the first half of 2026, up 5 per cent year on year. Net interest income increased 13 per cent, while non-funded income rose 25 per cent.

Emirates NBD has also expanded its international operations, including the completion of its acquisition of RBL Bank and the announced acquisition of HSBC Egypt’s retail banking business.

The corporate responsibility award recognised the bank’s community initiatives, Emiratisation programmes and social impact investments, while the consumer lending award highlighted its personal finance products, digital loan approvals and card offerings.

Emirates NBD Capital recognised for investment banking

Emirates NBD Capital secured five honours, including Middle East’s Best Investment Bank for SSAs, Middle East’s Best Investment Bank for FIG, Best Investment Bank for ECM, Middle East’s Best Islamic Structured Finance House and UAE’s Best Islamic Structured Finance House.

The SSA award recognises activity involving sovereign, supranational and agency issuers. Emirates NBD Capital’s Global Loan Solutions desk completed more than 112 syndicated loan transactions during the year, with total mobilisation exceeding $100 billion, according to the bank.

The FIG and ECM awards recognised the investment bank’s work with financial institutions and its activity in regional equity capital markets.

At the Euromoney Islamic Finance Awards, Emirates NBD Capital was recognised for its structured finance capabilities, including Sukuk and other Shariah-compliant transactions.

Bank executives welcome recognition

Hesham Abdulla Al Qassim, Vice Chairman and Managing Director at Emirates NBD, said the awards reflected the group’s diversified operations and regional expansion, as well as its focus on financial solutions for customers and partners.

Shayne Nelson, Group Chief Executive Officer at Emirates NBD, said the 12 awards recognised the bank’s work across innovation, capital markets, customer service and sustainable finance.

The latest honours add to Emirates NBD’s broader record of regional and international banking awards and come as the group continues to expand its digital, investment banking and sustainable finance capabilities across its markets.