Healthcare

Emirates Health Services (EHS) has been awarded the prestigious "Best Call Center" title at the 2024 Insight Middle East Call Center Awards. This recognition underscores EHS's commitment to providing an exceptional customer experience through innovative and efficient healthcare services.

Recognition for Excellence

The award celebrates EHS's dedication to leveraging advanced technologies and solutions to meet client needs, enhance satisfaction, and improve access to healthcare. The accolade aligns with the UAE's "We the UAE 2031" vision, which emphasizes innovation and service excellence.

H.E. Dr. Abdulaziz Al Zarooni, Acting Executive Director of the Financial Sector and Support Services at EHS, stated:
"This award reflects our commitment to maintaining the highest service quality standards. It motivates us to continue enhancing our call center operations, ensuring rapid responses to customer needs and achieving operational efficiency."

Ahmed Alsuwaidi, Director of Customer Happiness at EHS, added:
"This recognition highlights our team's relentless efforts to provide exceptional, customer-centric services. The call center is central to our strategy of delivering efficient, high-quality healthcare support around the clock."

Achievements and Digital Transformation

The EHS call center operates 24/7, offering services through:

• Toll-Free Hotline: 8008877
• Email: info@ehs.gov.ae
• Live Chat: Available in Arabic, English, and Urdu

EHS's digital transformation strategy has resulted in:

• 100% Digitalization: For priority services.
• 94% Customer Satisfaction: Indicating strong trust and approval.
• 96% Service Quality Rating: Showcasing operational excellence.

In the past year, the center processed over:

• 24,000 emails
• 53,853 live chat sessions (a 46% increase compared to last year’s 36,888 sessions)

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