Government

Dubai Customs on Sunday, November 15 arranged the annual customer granting ceremony at the JW Marriott Marquis Hotel Dubai, in presence of H.E. Sultan Ahmed bin Sulayem, Chairman of DP World and Chairman of Ports, Customs and Free Zone Corporation, H.E. Ahmed Mahboob Musabih, Director of Dubai Customs, DC leading authorities and 200 of DC's clients from all business sectors and domains.

H.E. Sultan bin Sulayem and H.E. Ahmed Mahboob Musabih awarded 85 of DC's premier customers; including importers, exporters, FZ companies, custom-mades brokers, reveal couriers, handlers, delivering representatives, Virtual Corridor users, DC Consultative Council members, leading e-services users and constructive complaint submitters.

H.E. Sultan bin Sulayem thanked the customers for being their partner in success and excellence. He highlighted that the globally recognized spearhead status of Dubai at the leading edge of practically every field of modern-day progress and growth indexes need to not be perceived as a standard success story nor as a product of coincidence.

This well-known success, he included, is the fruit of a long journey of excellence, entailing multiple layers of efforts, future insights and determination. Bin Sulayem stressed that this might not have actually been attained without the informative instructions and vision of our sensible leadership, to the setup of integrated and advanced infrastructure, the diversity of our national economy, the implementation of advanced business-friendly legislations, and the financial security and stability of the emirate-- all of which has actually reinforced Dubai's local and international competitiveness.

"All of Dubai Customs built up successes are attributed to the kind care and unwavering support of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to the Department's efforts and the important role it presumes as a catalyst for boosting national economy by facilitating global trade circulation.".

H.E. Bin Sulayem stated: "We connect critical value to providing exceptional customer service. Dubai Customs processes as lots of as 9 million deals annually, and if we contribute to that the variety of transactions being provided by Dubai Ports and Jafza, the total is 18 million per year-- that is 1.5 million a month and 50,000 a day. Had we not developed electronic and clever services, we couldn't have actually handled such huge volume of transactions in the 3 entities. For such digital improvement has substantially enhanced both the speed of service submission by customers and reliable shipment by Dubai Customs, Dubai Ports, and Jafza.".

Bin Sulayem underscored Dubai Customs' deep interest in dealing with consumer grievances and making finest usage of their feedback in establishing services. Paying utmost interest to clients' feedback is the secret behind Dubai Government's excellence and progress.". "Work at Dubai Customs continues non-stop 24/7, thanks to our 100 % wise services available on all wise platforms. Customers can now track their transactions anytime and anywhere, and send requests and questions through smart apps. The fuel of economic development in Dubai is the ingenious government efforts that support company development and the wheel of sustainable growth," he said.

"Dubai Customs is the biggest company community. It enjoys the largest customers base of traders, service carriers, producers and more. Our customers make up the majority of the company neighborhood," Bin Sulayem included.
He also required DC customers to support the nomination of Dubai Customs in regional and global awards. "Our success is your success and our ultimate objective is making you happy.".

"We are surely crazy about achieving our clients' happiness, as we conceive this objective as a supreme concern. In this regard, we have launched many efforts to guarantee the appropriate engagement of our customers in our endeavours to the enhancement of customizeds services and assistances," Bin Sulayem added.

The Director of Dubai Customs H.E. Ahmed Mahboob Musabih, resolved the audience with words of appreciation for the paramount function assumed by Dubai Customs' clients as key partners in development. "We assure you that without your trust and assistance to our services, we would not have actually made it this far on both the regional and international scenes. This gives pride as well as a driver for developing customizeds work, with the aim of providing first-class, world-class services that can make you pleased, assist in worldwide trade movement and improve the nation's international competitiveness. Keeping in view EXPO 2020, we are securely identified to make the approaching exhibition among the very best in history," he stated.
H.E. Musabih revealed the launch of the Clients Forum; as a current addition to Dubai Customs' variety of innovative communication channels with customers. Clients' feedback and tips will help tailor more focused services for them.

Musabih indicated that through service improvements and introducing of client-oriented efforts, Dubai Customs has achieved greater client fulfillment levels, scoring 91.2 % in 2014 compared with 89.2 % in 2013, according to a survey performed by the Executive Council of Dubai Government, in cooperation with an external research company.

"We highly believe that efficient collaboration and interaction with DC's 183,668 registered customers are essential to our success.".
The Director of Dubai Customs required customers to make use of the wise applications that provide access and submission center to customs services. "Let's all be part of changing Dubai into the most intelligent city on the planet. Our target here is to provide 80 % of customizeds transactions via smart apps by the year 2018.".

• Tags
• #Business
• #Magazine
• #Lifestyle