Technology
Avaya Bags Award For Transforming RTAs Customer Engagement
The Roads and Transport Authority (RTA) has actually granted Avaya 'Best Services and Resources Vendor' for technology options and manpower provided to RTA's upgraded contact centre (800-9090). The contact centre aligns with the RTA's vision of delivering excellence in the client experience, and is one of the crucial elements of the RTA's improvement to a 'Smart Service' organisation.
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