Technology

Al Masaood Automobiles, Nissan's exclusive distributor in Abu Dhabi, Al Ain and the Western Region, has won the coveted Nissan Global Award 2019' for its respective market size - NSC (National Sales Company). The Nissan Global Awards program rewards the best performance of distributors, NSCs and importers who have contributed to Nissans business in the financial year of 2018, with the winners announced by Nissan Motor Company in Japan.

The Award for NSCs rewards outstanding achievement selected from three different groups categorized by market size, and winners are evaluated based on new car sales volume, growth in market share, and over achievement of the business plan for customer satisfaction in sales and after sales.

Al Masaood Automobiles previously won the same award in 2013, and with its excellent innovative services, the company has built a reputation for housing highly trained staff and sales professionals with an unwavering desire to serve their customers better.

H.E. Masaood Ahmed Al Masaood, Chairman, Al Masaood Group, said: As a customer-driven organization and icon of the UAEs automotive sector, we strongly believe in understanding the needs of our customers and providing them with the services and solutions they need. Being recognized by this accolades, once again emphasizes our success following decades of hard work and dedication applied by everybody involved with our daily activities. The vision of Al Masaood towards positioning Al Masaood Automobiles as a global benchmark in Nissan sales and service activities continues to manifest, and this is exemplified by this latest award and our insistence on providing value-added services to all our customers. Through the Al Masaood Service Centre, which is the world's largest Nissan service center, we look forward to strengthening our association with Nissan and all our partners as we strive to scale new found heights in the near future.

CEO, Al Masaood Automobiles, Irfan Tansel, said: Winning this prestigious award comes as a result of a complete ecosystem that was put in place to propel our customer experience and exceed their expectations. We have adopted a long-term strategy that puts customers, technology, and digitalization at its very core, in a way that improves our processes and creates a workflow that puts the customers needs first. Through this system and the exceptional capacity of employees we work with, our customer satisfaction levels have reached an all-time high. Overall, our long-term strategic vision together with our talented human capital has helped us set an example to other dealerships locally and around the world.

Managing Director, Nissan Middle East, Thierry Sabbagh, said: We are very happy to be awarding to Al Masaood Automobiles with the Nissan Global Award - NSC. Al Masaood Automobiles has been a long standing partner of Nissan for 36 years, supporting our brand in achieving significant sales and generating market share in the UAE. Over the last year, we've seen them seamlessly adapt and roll-out Nissans Retail Concept that aims to improve all aspects of customer experience in their showrooms, as well as showcase strong ability in offering customers our ever-growing range of cars. This as a testament of their commitment towards sustained excellence in their operations and delivering an overall experience that is consistent with Nissans global brand offering.

The Nissan Global Award 2019 NSC tops up a vast list of accolades for Al Masaood Automobiles. The company had previously been recognized for its track record for Exemplary performance in Sales and Customer Experience and ranked first in Customer Satisfaction for five years among various auto brands in the Middle East. Al Masaood Automobiles has recently launched an array of services to digitize customers journeys including an e-commerce platform and mobile application that ensure their commitment to bring innovation and seamless experiences to their customers.

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