Al-Futtaim Selects ServiceMax from GE Digital to Digitize Operational Efficiency and Increase Business Growth
Al-Futtaim, one of one of the most progressive regional business residences headquartered in Dubai, United Arab Emirates, is digitizing its end-to-end service and operational procedures using the ServiceMax area service administration platform. ServiceMax from GE Digital, is a leader in cloud-based field service monitoring solutions.
The solution will change Al-Futtaim's current hand-operated processes within their Facilities Management Department. ServiceMax will certainly give Al-Futtaim with the capacity to track, control and screen performance, automate information collection and equip its professionals to deliver a totally smooth client experience, with real-time access and presence across the business.
" ServiceMax will play a vital duty in raising our business development by enhancing both consumer experience and customer retention," said Dr. Hayan Sayed, Chief Executive Officer, Engineering and Technologies, Al-Futtaim. "By digitizing our service procedures, we will boost the functional maintenance of our possessions and centers. The ServiceMax platform will certainly replace our previous manual paper-based processes and will certainly be incorporated within our Facilities Administration Division (FM), which is responsible for making sure the efficiency of plant facilities, buildings and sites.
Ali Saleh, SVP and Chief Commercial Officer, GE Digital Middle East, Africa & Turkey claimed, "Digital transformation is key to ongoing growth for organisations in the region and around the world. Al-Futtaim is a positive partner, and their commitment to foster digital services within their very own organization showcases their place as a leader. We waiting to working with the visionary group at Al-Futtaim to carry out these remedies, and unprecedented efficiency for the group."
The ServiceMax platform will certainly be deployed on mobile devices in the coming months to greater than 800 users at Al-Futtaim and is anticipated to go live in Q1 2018.
Structured into four divisions; automobile, retail, real-estate and monetary solutions, Al-Futtaim utilizes more than 42,000 people and operates in 29 countries via more than 200 partner companies.
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