Accenture and Commercial Bank of Dubai Launch AI and Data Training Programme to Enhance Employee Skills and Customer Experience

Technology

Accenture and Commercial Bank of Dubai Launch AI and Data Training Programme to Enhance Employee Skills and Customer Experience

Accenture (NYSE: ACN) has partnered with Commercial Bank of Dubai (CBD) to introduce a comprehensive AI and data training programme aimed at equipping CBD employees with advanced digital literacy skills. As the first bank in the UAE to roll out an enterprise-wide data literacy initiative, CBD is reinforcing its commitment to innovation and customer-centric digital transformation.

The programme, titled ‘CBD AI and Data for the Future’, is designed to provide employees with certifications in Data and AI, ensuring they remain at the forefront of industry advancements. With the financial services sector undergoing rapid digital transformation, this initiative aligns with CBD’s strategic goals of enhancing operational efficiency and customer experience.

A Future-Ready Workforce for Digital Banking

Through this collaboration, Udacity, a part of Accenture, will deliver an extensive upskilling programme focused on data management, analytics, and AI-driven decision-making. The programme features:

Hands-on training to ensure job readiness and engagement.
Expert-led interactive sessions for mastering complex AI and data concepts.
Tech talks on emerging trends and applications in AI and data analytics.
Personalized mentorship from over 1,400 industry experts.

By leveraging AI and big data, CBD aims to strengthen its operational resilience, boost customer satisfaction, and drive greater business agility.

Max Di Gregorio, Managing Director at Accenture Middle East, commented:
"Banking is rapidly transitioning to digital-first solutions, and businesses that build a strong digital core can improve efficiency, accelerate revenue growth, and enhance customer services. CBD’s investment in digital literacy gives it a significant advantage in this evolving landscape."

Setting a Benchmark for AI Upskilling in the GCC

As part of its workplace modernization efforts, CBD’s initiative serves as a model for data and AI upskilling across the GCC.

Ali Imran, Chief Operating Officer at CBD, emphasized:
"This first-of-its-kind programme highlights CBD’s commitment to fostering a culture of innovation while ensuring our employees remain future-ready. By integrating AI and data literacy into our workforce, we are not only empowering our employees but also enhancing the overall banking experience for our customers."

This partnership reinforces CBD’s leadership in driving digital innovation and aligns with the UAE’s national vision for AI adoption and economic progress.