Technology

Salesforce (NYSE: CRM), the global leader in AI-driven customer relationship management (CRM), has unveiled Agentforce 2.0, a groundbreaking upgrade to its digital labor platform for enterprises. This latest innovation introduces pre-built skills, enhanced reasoning, and expanded workflow integrations, enabling organizations to harness autonomous AI agents for seamless operations and exponential workforce scalability.

Agentforce 2.0 integrates with platforms like Slack and Tableau, empowering teams with customizable digital labor agents capable of performing complex, multi-step tasks. This advanced AI solution addresses workforce bottlenecks and backlogs, offering unparalleled precision, accuracy, and speed.

Empowering Enterprises with Limitless Workforce Capabilities

The platform allows enterprises to rapidly deploy AI agents tailored to specific workflows, using a robust library of pre-built skills and integrations. Enhancements in retrieval-augmented generation (RAG) and agentic reasoning ensure that Agentforce can tackle complex inquiries while providing actionable insights.

Marc Benioff, Chair and CEO of Salesforce, emphasized the platform’s transformative potential:

“Agentforce 2.0 supercharges autonomous agents with unprecedented intelligence and flexibility. It cements Salesforce’s leadership in digital labor solutions, empowering companies to build limitless workforces and transform their business operations.”

Adoption by Global Leaders

Companies like Accenture, The Adecco Group, IBM, and Indeed have already integrated Agentforce into their operations. For instance, The Adecco Group utilizes the platform to enhance candidate matching and job placements, while Accenture leverages it to streamline sales processes and deliver innovative client solutions.

Revolutionary Features in Agentforce 2.0

• Pre-Built Skills Library: A suite of tasks across CRM, Slack, Tableau, and partner ecosystems that simplifies agent customization and deployment.
• Slack Integration: Teams can seamlessly interact with AI agents within Slack channels, enhancing collaboration and efficiency.
• Advanced Reasoning: The Atlas Reasoning Engine delivers precise answers to multi-layered questions, ensuring accuracy and trustworthiness.
• MuleSoft Workflow Automation: Simplifies multi-system integrations, enabling teams to manage APIs and workflows efficiently.
• Tableau Insights: Unlocks advanced conversational analytics, allowing for richer data-driven decision-making.

Transforming Customer and Recruitment Experiences

At Indeed, Agentforce helps match millions of job seekers with employers, reducing time-to-hire and enhancing personalized engagement. Capita, a recruitment services provider, aims to expedite the hiring process with autonomous agents delivering round-the-clock support.

A Game-Changer for Businesses

Agentforce 2.0 reflects Salesforce’s commitment to pioneering AI solutions that redefine workforce dynamics. As businesses face mounting challenges, this innovation provides a scalable, intelligent workforce solution to drive efficiency, growth, and customer satisfaction.

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