Technology

Smart Dubai and Dubai Airports have launched another Travel feature on the DubaiNow application at GITEX Technology Week 2019, which is occurring on October 6-10 at the Dubai World Trade Centre.

The DubaiNow application gives a solitary, concentrated source for service with fast, seamless, and paperless services that enable Dubai residents to execute government service transactions via smartphone. The new service adds a totally new division to the application, with an end goal to encourage the travel experience for the emirates citizens, inhabitants, and guests, and use smart technologies to improve individuals' wellbeing and guarantee their happiness.

Smart Dubai has a mission to enhance government services and bolster the change towards smart systems, in accordance with the Dubai Paperless Strategy, which looks to render all government transactions digital by 2021, and change the emirate into the happiest and smartest city in the world, said Smart Dubais Director General Her Excellency Dr Aisha Bint Butti Bin Bishr. Considering that, we are continually on the lookout for chances to work together with other government, semi-government, or private entities to launch new services on the DubaiNow application, and make individuals' lives easier and more joyful.

Travel is an significant industry for Dubai, which has built up itself as a world-leading travel and logistics hub, H.E. Dr Aisha included. Our joint effort with Dubai Airports today brings a completely new sector onto the app. Indeed, we are grasping advanced technologies and channelling them towards helping people conduct their transactions faster.

Lloyd Gozzett, Vice President of Customer Success at Dubai Airports stated, Dubai Airports is a client driven association that is focused on making passenger journeys through our airports smooth and easy while upgrading overall customer experience. Along these lines, we are truly excited with our joint effort with Smart Dubai. As the single platform for more than 70 of Dubais most popular city services, which benefit hundreds of thousands of users every day, we believe it is the perfect avenue for Dubai Airports smart services. The collaboration is the result of our responsibility and backing to the vision of Dubai Government for a smart city and a paperless future.

The Travel feature contains three services: Flight Information, Lost and Found, and Al Majlis Lounge, the first of which enables users to discover data about all flights departing from or landing in Dubai airports. It records the various flights with information such as the corresponding gate, terminal, and departure/arrival time including any delays, as well as the flight status from the moment the gate opens to boarding and until the final call and gate closure. Users can browse a list of all the flights, search for a particular one using the flight number, or discover all flights to a particular city or from a specific airline.

Then, the Lost and Found feature enables clients to report any items they might have lost or found at the airport to help authorities locate them and return them faster. The third and final service is Al Majlis Lounge, a VIP airport service for passengers flying in and out of Dubai International Airport. Al Majlis handles every step of the airport process, including check-in, immigration, and baggage clearance. In addition, it offers users access to Al Majlis Lounge at the airport, where they can enjoy catering and other services in a comfortable setting.

DubaiNow offers 88 government services from over 30 entities, offering end-to-end experiences for users. The services can be classified into 12 city sectors, namely: security and justice, public transportation, payments and bills, visas and residency, travel, health, business and employment, education, housing, and Islam, amongst others. It enables clients to pay traffic fines; pay DEWA, Etisalat or du fees; top up Salik or Nol cards; locate the nearest vehicle registration centre; and many other tasks and services. It also enables them to pay for fuel and services at any ENOC station utilizing the app.

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