Technology

VIVA Bahrain, the Kingdom's most innovative telecom operator, has actually collaborated with Avaya, an international leader in company interactions software, systems and services, to provide Unified Communications-as-a-Service (UCaaS) for businesses throughout the island.

VIVA Bahrain will host Avaya's ingenious Unified Communications, Video and Contact Center solutions and make them offered to business in a cloud services model, enabling organizations to buy the capacity and services they require, as and when required, without big in advance costs. VIVA Bahrain will be providing Unified Communications-as-a-Service (UCaaS), Video as a service (VaaS) and Call Center as a service (CCaaS).

Through VIVA's UCaaS offerings, companies in Bahrain will take advantage of greater flexibility, enabling them to respond quickly to altering company needs, improve customer experience, and manage expenses more effectively. This permits organisations the versatility to scale their combined interaction services deployment up and down as per their demands, add brand-new functions and performance and benefit from reliable customer service experience.

With business in Bahrain facing difficulties to develop digitally and respond agilely in today's significantly competitive markets, company are significantly planning to take advantage of emerging innovation patterns such as video, movement, social networks and more. This collaboration between Avaya and VIVA Bahrain will assist businesses in the Kingdom deliver services to their clients quicker at significantly minimized total cost of ownership (TCO) and with a better return on investment (ROI).

Eng. Ulaiyan Al Wetaid, VIVA CEO stated, "Businesses in Bahrain are looking towards embracing ICT in their day-to-day operations to boost their productivity, development and drive change. At VIVA, we acknowledge how this is an essential enabler of innovation that accepts new technology to help brand-new products, services and procedures. Through our partnership with Avaya, VIVA will be presenting first-of-its-kind merged interaction options in the MENA region and Bahrain. With this, our business customers will have the ability to experience enhanced and streamlined access to their data through a consolidated procedure of IT systems and attain their business outcomes, through high levels of services delivery.".

"Avaya options, hosted by VIVA Bahrain, will provide companies in Bahrain the versatility and dexterity they need to gain from the latest technology patterns and prepare for digital change. Enterprises will be able to get access to Avaya's ingenious innovation solutions at costs that match their needs, while taking advantage of the dependability and knowledge that industry leaders such as Avaya and VIVA Bahrain give the marketplace location." said, Nidal Abou Ltaif, Avaya President, Asia Pacific, Middle East, Africa and EU.

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