e& UAE Expands AI-Powered Workplace Transformation with Large-Scale Deployment of M365 Copilot

Technology

e& UAE Expands AI-Powered Workplace Transformation with Large-Scale Deployment of M365 Copilot

e& UAE, the leading telecommunications arm of e&, has announced a significant expansion of its partnership with Microsoft, deploying M365 Copilot at scale across its operations. The initiative is set to accelerate the company’s AI-driven digital transformation, enhancing workplace efficiency and fostering innovation.

As the UAE advances its vision of becoming a global AI leader, e& UAE is leveraging M365 Copilot to develop Agentic AI solutions that integrate automation and intelligent decision-making across various business functions. By embedding AI into workplace processes, the company aims to empower employees to focus on high-value innovation rather than routine administrative tasks.

e& UAE has also embraced AI-powered development tools, enabling hundreds of developers to utilize GitHub Copilot for coding, testing, and documentation. Additionally, the company is integrating Azure OpenAI into internal applications, reinforcing its commitment to AI-driven advancements.

Masood M. Sharif Mahmood, CEO of e& UAE, emphasized the transformative impact of AI on the company’s operations:

“AI is at the core of our transformation as we evolve into a leading AI-powered telco. Our partnership with Microsoft is a key driver of this journey. The large-scale deployment of M365 Copilot will help us build AI-powered workplace operations, equipping our workforce with the essential tools to drive innovation and elevate customer experiences. By offering intelligent solutions, we can anticipate client needs and personalize every interaction, setting new industry benchmarks.”

M365 Copilot is designed to optimize workflows, automate repetitive tasks, and enhance productivity, allowing employees to focus on creativity, problem-solving, and customer-centric innovation.

Naim Yazbeck, General Manager of Microsoft UAE, highlighted the significance of this collaboration:

“Our partnership with e& UAE marks a major milestone in AI-driven innovation. Deploying M365 Copilot at scale is a testament to our shared vision of enhancing workplace productivity and redefining customer experiences. By leveraging Copilot’s advanced capabilities, e& UAE is empowering employees to focus on high-value tasks, fostering meaningful innovation, and setting new industry standards.”

The integration of M365 Copilot aligns with e& UAE’s strategic vision of cultivating an AI-powered workforce, ensuring employees have access to cutting-edge AI tools that drive operational excellence.