Al-Futtaim Introduces ‘Blue AI’ – The UAE’s First Smart Lifestyle Advisor
Al-Futtaim has unveiled Blue AI, an innovative feature within its Blue Rewards app, designed to transform customer engagement by offering seamless, personalized experiences. Announced at the Al-Futtaim AI Summit, this revolutionary platform highlights the group’s commitment to leveraging cutting-edge technology to enhance everyday life.
Developed in the UAE, Blue AI is the first AI-powered lifestyle advisor in the Middle East, aiming to reach over five million users in its first year. It sets a new benchmark in personalized customer engagement by integrating tailored recommendations, streamlined shopping, and one-click solutions across Blue’s ecosystem of brands and services.
Key Features of Blue AI
Blue AI enhances the customer journey through:
- Personalized Recommendations: Fashion essentials and beauty products tailored to individual tastes.
- Expert Guidance: Instant access to product advice and insights.
- Automated Test Drive Bookings: Simplified vehicle test drive scheduling.
- Seamless Multi-Brand Checkout: A one-click shopping experience across multiple brands.
Moza Al Futtaim, Chief AI Officer at Al-Futtaim, shared:
"Blue AI is not just about technology; it’s about creating deeper connections and enhancing how we serve our customers. By understanding their unique needs, we’re turning insights into meaningful actions that make every interaction smarter and more intuitive.”
Elevating the Shopping Experience
The launch of Blue AI aligns with the UAE’s vision to lead in innovation by leveraging advanced technologies to improve everyday life. As part of Al-Futtaim’s data-driven approach, Blue AI redefines the digital shopping landscape with a focus on convenience, personalization, and meaningful engagement.
Himanshu Shrivastava, Group Chief Technology Officer at Al-Futtaim, added:
"Blue AI epitomizes our commitment to a human-centered approach in retail innovation. By learning from customer preferences and fostering deeper connections, we’re elevating the shopping journey to new heights of convenience and enjoyment."
Regional Rollout
Initially launching in the UAE, Blue AI will expand to eight additional markets, including KSA, Qatar, Kuwait, Bahrain, Oman, Egypt, Malaysia, and Singapore, within its first year. This regional rollout reinforces Al-Futtaim’s dedication to customer-centric innovation, bringing tailored solutions to a broader audience.
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