Government

Abu Dhabi, United Arab Emirates, 21 February 2019: The Abu Dhabi Government Contact Centre celebrated the 10th anniversary of its inception during the annual forum held at Al Etihad Towers in Abu Dhabi where it highlighted its outstanding contributions to government services that have helped enhance the experience of customers and make them happy.

The forum was held under the theme "10 Years of Achievements in Customer Service". The event hosted a wide range of government entities in the emirate, and proceedings began with a presentation of the Centres most significant achievements over the decade followed afterwards; in addition to future projects and activities of the forum, and guest speakers sharing their experiences in many fields and elaborating on the experiences of government entities; including a lecture on tolerance in line with the declaration of His Highness Sheikh Khalifa Bin Zayed Al Nahyan that 2019 is the Year of Tolerance.

The Contact Centre plays an important role in the Abu Dhabi Government Services Program "TAMM". It is the first communication channel for the customer and integrates with other digital channels and TAMM centres in a joint, continuous coordination that places the customer's interest and needs as a top priority. The Centre applies the highest standards management of the global call centres to ensure the quality of the services provided and its compatibility with the vision of leadership in government services in Abu Dhabi.

H.E Dr. Rauda Al Saadi, Director General of the Abu Dhabi Smart Solutions and Services Authority (ADSSSA), thanked employees of the Abu Dhabi Government Contact Centre for their efforts in ensuring customer happiness and acknowledged that the success of the Centre would not have been achieved without the national efforts that have embraced it.

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