Technology

Salesforce (NYSE: CRM), the global leader in AI-powered customer relationship management (CRM), has announced the launch of AgentExchange, a trusted marketplace and community for Agentforce AI solutions. The platform is designed to help partners, developers, and the Agentblazer community build, monetize, and deploy agentic AI components across industries, fueling growth in the $6 trillion digital labor market.

The introduction of AgentExchange marks a significant expansion of Salesforce’s AI ecosystem, building upon the success of AppExchange—the world’s largest enterprise cloud marketplace with over 13 million app installs.

Empowering Businesses with AI Agents

AgentExchange launches with over 200 partners, including Google Cloud, Box, Docusign, and Workday, and features hundreds of prebuilt AI-driven actions, topics, and templates. These solutions help organizations rapidly create and deploy AI-powered agents, boosting efficiency, productivity, and innovation.

Key Industry Partnerships and AI Innovations

Several leading technology providers are already developing AI-driven components for Agentforce:

• Google Cloud – Enables Agentforce agents to leverage Google Search via Vertex AI, providing access to real-time data, news, and events.

• Box – Allows AI agents to extract insights from unstructured data, interact with documents, and drive automated workflows.

• Docusign – Supports automated agreement generation, signature workflows, and real-time tracking, streamlining business operations.

• Workday – Enhances HR processes by automating employee self-service tasks, such as onboarding, benefits management, and career development.

A New Era of AI-Driven Digital Labor

Brian Landsman, EVP & GM of Global Business Development & Partnerships at Salesforce, emphasized the marketplace’s potential:

“When we launched AppExchange in 2005, it transformed the way businesses adopted cloud applications. Now, with AgentExchange, we’re doing the same for the digital labor market—empowering partners, startups, and Agentblazers to build agentic AI on Salesforce.”

Alice Steinglass, EVP & GM of Platform, Integration, and Automation at Salesforce, added:

“AgentExchange makes it easier than ever for businesses to integrate AI solutions seamlessly into their operations. Developers can now tap into our partner ecosystem to build and implement AI agents tailored to industry-specific needs.”

Middle East Expansion: AI-Driven Digital Transformation

Mukesh Kumar, Regional VP, Middle East Alliance & Channels at Salesforce, highlighted the marketplace’s significance for the region:

“The Middle East is experiencing rapid digital transformation, and AI adoption is at the core of this shift. AgentExchange will accelerate the deployment of tailored AI solutions, empowering businesses to integrate agentic AI into their digital strategies.”

New Features of AgentExchange

Salesforce has introduced several innovative features to streamline AI adoption:

1. Prebuilt AI Components:

   • Actions – Integrate industry-specific workflows and APIs to expand AI agent capabilities.

   • Prompt Templates – Provide reusable, prewritten prompts for consistent AI interactions.

   • Topics – Organize actions and instructions around specific tasks to refine agent behavior.

   • Agent Templates – Combine multiple topics into comprehensive AI solutions.

2. Seamless AI Discovery and Deployment:

   • Customers can explore, try, and buy AI solutions directly on AgentExchange or within Salesforce’s Agent Builder tool.

3. Slack & CRM Integration:

   • Partners can now embed out-of-the-box AI actions, including Slack capabilities, for seamless business operations.

4. Industry-Specific AI Solutions:

   • Businesses can deploy prebuilt AI agents, tailored for industry needs, with rigorous security and compliance measures.

5. Collaborative AI Innovation:

   • The Agentblazer community fosters collaboration among businesses, partners, and AI developers, driving innovation in agentic AI.

Future of AI-Powered Workflows

Larry Jin, VP of Product Management at Docusign, praised the launch of AgentExchange:

“AgentExchange opens up new opportunities for businesses to integrate AI seamlessly. With Salesforce, we’re expanding our reach—enabling customers to automate agreement workflows without needing to develop their own AI infrastructure.”

With AgentExchange, Salesforce is setting the stage for the next era of AI-driven digital labor, helping businesses scale AI effortlessly and securely.

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