Business

Emirates NBD, a leading banking group in the region, today launched FaceBanking, a first-to-market service that will offer the bank's customers instant video and live conversation with experts on its spruced up Online Banking platform also on the Mobile Banking Application.

FaceBanking is a significant addition to Emirates NBD's expanding profile of digital banking advancements, all developed to develop a customer-first banking experience through smooth services that match customers' way of livings and demands. The new solution empowers customers to quickly connect with an Individual Banking Consultant for inquiries and transactions by simply clicking a button on Emirates NBD's enhanced Online Banking platform, thus properly bringing in human interaction to digital banking, an initial for the region's banking industry. FaceBanking is offered 24 x 7 and supplies customers the option of chatting with a bank rep with Top priority and Personal banking customers likewise able to initiate a video telephone call.

FaceBanking and the relaunched Online Banking platform become part of Emirates NBD's tech-plus-touch values which enhances cutting-edge digital innovation with a human touch to offer customers an intuitive, tailored and social banking experience. The campaign creates part of the banking group's AED 1 Billion commitment in the direction of digitalization and multichannel transformation of its procedures, services and products over the following three years.

With a recently designed user friendly interface and customer centric approach, the new platform consists of a varied range of functions, permitting users to personalise their accounts with images and connect to their social networks, create nicknames for accounts and cards for less complex and speedier purchases along with input personal cost savings objectives. Based upon private information, the new web site will certainly use customers smart insights on their loan and recommendations customized to their way of lives along with aid in developing sensible financial savings targets, understand their net worth based on assets and responsibilities and offer them with a curated, customized feed of new deals using the Digital Store.

Suvo Sarkar, Senior Executive Vice President & Group Head Retail Banking and Wealth Management, Emirates NBD- Retail Banking and Wealth Management, Emirates NBD highlighted features of the new Electronic banking platform, claiming, "Removaling from a transactional to a social experience, our new online platform genuinely delivers on Emirates NBD's guarantee of offering digital banking with a human touch. Be it an inquiry on an account or a loan discussion, customers can talk with a Personal Banking Expert from anywhere with the click of a switch through FaceBanking. The goals control panel is innovative in its method to helping customers manage their financial resources, and giving purposeful insights on their costs behaviors. Every new function included this portal goes one step ahead in providing a smooth, easy to use banking experience and aiding our customers fulfil their desires, and live their life to the fullest.

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