Government

Dubai Customs has earned the coveted Enterprise Architecture Award 2015, presented by Frost & Sullivan; a world leader in growth consulting and the integrated areas of technology research, market research, mega trends, economic research, customer research, competitive intelligence, and corporate strategy. The award was presented to Dubai Customs to recognise its Business Capability Management, developed by the Business Process and Enterprise Architecture at the Customs Development Division to upgrade corporate capability at Dubai Customs.

H.E. Ahmed Mahboob Musabih, Director of Dubai Customs, expressed his contentment of this remarkable addition to Dubai Customs credit of awards and recognitions in various fields and on a global scale. Dubai Customs is moving forward on the quest towards excellence and innovation with services that make clients and employees happy, Musabih stressed.

Commenting on the advantages of the Business Capability Management, Juma Al Ghaith, Executive Director of Customs Development Division, said that the project provides a comprehensive connected view of DCs business capability and determines the gaps and requirements of business units while putting forth a plan to fill these gaps. It also pinpoints strength and weakness points to help make informed decisions, offers improvement recommendations for business capabilities and devises an action plan for implementing these recommendations.

Juma Al Ghaith said Creatively upgrading the enterprise architecture helped create a conducive environment for divisions and departments in DC to bond and better manage capabilities, allowing DC to determine its structural strategy and formulate a clear road map and initiatives for corporate changes.
Hussam Juma, Director of Business Process and Enterprise Architecture Department at DC, said The Enterprise Connected View links and documents all corporate components, allowing a more accurate and speedy decision making process and facilitating an effective change management.
Counting Frost & Sullivans EA Award 2015 in, Dubai Customs has scooped three global awards for its Business Capability Management and Enterprise Architecture in 2014 and 2015, Juma added.

The Business Capability Management focuses on four aspects: People, Process, Technology and Information. It identifies capabilities and measures them against world-class criteria to ensure optimal performance, revenue and sustainability.
Frost & Sullivans Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development. Frost & Sullivan, founded in 1961, has more than 40 global offices with more than 1,800 industry consultants, market research analysts, technology analysts and economists.

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