DHL Launches 'Xcelerate': A Premium Fast-Track Cargo Service to Meet Urgent Shipping Demands
DHL Aviation, the air transport division of DHL Express, has unveiled Xcelerate, a premium airport-to-airport cargo service aimed at enhancing speed, reliability, and customer satisfaction. This fast-track product is designed to meet growing demand for expedited logistics solutions, offering guaranteed capacity and significantly reduced transit times.
Xcelerate caters to freight forwarders and major shippers requiring urgent deliveries, enabling immediate booking confirmations and last-minute cargo acceptance close to flight departures. The product prioritizes cargo with high loading precedence and ensures swift release upon arrival—meaning shipments that arrive last are among the first to be recovered.
"Inspired by the premium experiences offered to airline passengers, Xcelerate is our 'must-fly' cargo product created in response to customer demand," said Ingrid Raj, Global Head of Aviation Commercial, DHL Express. "We are proud to deliver a solution that reflects our customer-centric approach, delivering speed, reliability, and convenience."
Paul Ennis, VP of Global Operations at DHL Aviation, added, "With Xcelerate, we further deliver on our promise of 'Excellence, Simply Delivered'. This service provides the highest level of flexibility and attention for our customers through a standardized and easy-to-access model."
A key feature of the Xcelerate service is the end-to-end oversight provided by a dedicated customer service team, who will monitor shipments and deliver proactive email notifications throughout the cargo’s journey—ensuring transparency and peace of mind.
The launch of Xcelerate also supports DHL’s long-term environmental goals. The service includes a mandatory Sustainable Aviation Fuel (SAF) surcharge, reinforcing DHL's commitment to sustainability. The initiative is in line with the company’s targets of achieving over 30% SAF blending by 2030 and net-zero emissions by 2050.
By combining speed, service, and sustainability, Xcelerate is positioned as a leading solution in the evolving world of air cargo logistics.
