DEWA receives ISO 10002:2014 certificate for its complaint-handling process
Dubai Electricity and Water Authority (DEWA) received the ISO 10002:2014 certification for providing guidance on the process for handling complaints about planning, design, operation, maintenance, and improvement services offered by DEWA. HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, was provided with the certification by Nicolas Milan, Managing Director of Bureau Veritas Dubai.
"DEWA operates in accordance with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and prime Minister of the UAE and Ruler of Dubai, to achieve the greatest requirements of quality and quality. We work to achieving the Dubai Plan 2021, and DEWA's vision to end up being a sustainable ingenious world-class energy. DEWA has adopted an effective and effective complaint-handling procedure to increase customer satisfaction and loyalty, and to enhance the quality of the services provided.
This unified system makes up a set of interrelated activities that operate harmoniously and utilize various channels, information, materials, financial and infrastructural resources to conform to the eComplain managing policy to attain its goal," stated Al Tayer.
Al Tayer emphasised that DEWA remembers of their clients' concepts, observations, and ideas and considers the clients as crucial contributors to enhancement, continuous advancement, and raising the level of happiness among stakeholders about government services.
All DEWA's efforts are the outcome of mutual interaction with stakeholders, DEWA's consumers, and the public. These concepts and remarks help us to develop ingenious initiatives and creative concepts that add to going beyond clients' expectations and accomplishing their happiness.
"This is likewise a clear example of how different teams at DEWA work collectively to attain amazing results, and is an ideal fit to the UAE's Smart Governance effort, where all services can be accessed over mobile phones and online platforms," included Al Tayer.
"DEWA's achievement of receiving the updated variation of the ISO certificate is a result of extensive efforts to attain the joy and satisfaction of customers by offering an environment which provides them priority, accepts their observations and complaints, and takes them into account to further develop DEWA's customer support. DEWA regularly looks for to satisfy consumer requirements by working on ingenious methods to raise the service levels according to the greatest requirements of performance and reliability. DEWA likewise closely monitors the most recent international advancements in customer support, to further enhance its services," stated Abdullah Al Hajri, Executive Vice President of Customer Relations at DEWA.
