Environment

As disclosed in a recent international survey, client encounter will surpass rate as well as product as the key brand differentiator by 2020. Appropriately, leading businesses are progressively concentrating their efforts on transforming customers right into faithful brand name advocates through remarkable degrees of customer satisfaction.

It's an approach well-known to Emirates Global Aluminium ("EGA"), where a profound dedication to customer contentment has been shown for many years, with instances including the development of an efficient client complaint management system. As proof, EGA operating subsidiary Emirates Aluminium ("EMAL", additionally called EGA Al Taweelah) was awarded the ISO 10002:2004 Certificate, the worldwide benchmark for Complaints Handling, in December 2013.

This global study adds that 82 each cent of customers consider fast resolution of their issues to be the number one element adding to an excellent customer solution experience. Appropriately, during 2015, EGA modified its centralised client grievance administration system to satisfy the important aspects pointed out by its dedicated clients. On 5 November 2015, the revised EGA client problem administration system achieved success audited as well as licensed to ISO 10002:2014-- an upgraded version of the 2004 variation, accrediting the consumer complaint management systems of the organization to the ISO requirement.

The success of the qualification audit is credited to the extensive support obtained from EGA's leading administration together with the sincere efforts of the Quality Assurance, Legal, Marketing & Sales, Casthouse, Logistics, Power & Desalination divisions. The certificate was issued by TUV Rheinland, a worldwide renowned third-party qualification body.

Discussing EGA's ISO 10002:2014 accreditation, Abdulla Kalban (Managing Director & Chief Executive Officer) claimed "Customer complete satisfaction is exceptionally essential to EGA and also its subsidiaries. This accomplishment testifies to our corporate commitment to providing nothing less than the most effective in regards to quality and service."

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Inscription:.
Abdulmunim Bin Brek (Senior Vice President, Shared Technical Services) handed-over the ISO 10002:2014 Certificate to Abdulla Kalban (Managing Director & Chief Executive Officer) in the presence of Saeed Fadhel Al Mazrooei (CEO, UAE Operations), Senior Vice Presidents, Senior Managers, and also core participants of the departments in charge of securing the requirement.

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