Al Rostamani Communications Recognised by Huawei for Customer Satisfaction Leadership in UAE’s Tech Sector
Al Rostamani Communications, a prominent UAE-based systems integrator and a member of the esteemed Al Rostamani Group, has been awarded the title of “Best Customer Satisfaction Partner of the Year 2024” by Huawei, a global leader in information and communications technology (ICT).
The award was presented during the Huawei 2025 Partner Summit in Dubai, where Huawei recognised its top-performing partners across various categories, including innovation, service delivery, and customer excellence. Al Rostamani Communications' ability to build long-term client relationships through consistent service standards and operational reliability earned them this prestigious recognition.
As the UAE’s tech sector evolves, delivering a superior client experience is emerging as a critical differentiator. Al Rostamani Communications has distinguished itself by combining personalised service with the ability to scale complex ICT infrastructure, setting it apart in the regional market.
“We’ve always believed that service is where loyalty is built, and that client trust must be earned and protected at every stage of the relationship,” said Youssef Fawaz, General Manager of Al Rostamani Communications. “Recognition like this only deepens our commitment to delivering experiences that make a measurable difference to our clients’ businesses.”
High-Touch, High-Trust Service Model
Al Rostamani Communications has embraced a “high-touch, high-trust” delivery model, which focuses on providing exceptional service and consistency. This approach includes regular on-site visits, transparent communication, fast response times, and structured client satisfaction reviews. With a nationwide service network designed to minimise downtime and ensure business continuity, Al Rostamani Communications has earned one of the highest client retention rates in the UAE’s ICT sector.
“At Huawei, we place immense value on partners who share our vision for delivering exceptional customer experiences,” said Shan Xiaoping, Director of Partner Development & Management at Huawei UAE. “Al Rostamani Communications has consistently gone above and beyond to uphold the highest standards of service, ensuring that clients can fully leverage the potential of advanced ICT solutions. We are proud to recognise them as our Best Customer Satisfaction Partner of the Year and look forward to continuing our collaboration to drive innovation and customer success in the UAE.”
Global Expertise, Local Insight
The recognition aligns with the broader strategic priorities of Al Rostamani Group, where client-centricity, digital excellence, and the application of global best practices are essential for sustainable growth. As the UAE accelerates its digital transformation agenda, partnerships that merge international expertise with local knowledge are crucial for developing scalable, future-ready infrastructure.
Reflecting on the significance of the award, Mazen Dalati, CEO of Al Rostamani Group, stated: “I would like to congratulate the Al Rostamani Communications team on this well-earned achievement. It reflects the strength of their execution, client insight, and service quality across the group. We also thank Huawei for their continued trust in Al Rostamani Communications as a strategic partner. This collaboration demonstrates how UAE-grown capabilities, when paired with global technology and shared ambition, can deliver tangible value for clients and contribute to the country’s long-term development.”
As the UAE continues to position itself as a global leader in digital infrastructure and innovation, partnerships like this offer a model for locally driven transformation that drives long-term success.
