100 per cent of TAMMs service centre employees vaccinated against COVID-19

Healthcare

100 per cent of TAMMs service centre employees vaccinated against COVID-19

The Abu Dhabi Government Services Ecosystem TAMM has declared that 100 per cent of its service centre employees in Abu Dhabi have now been vaccinated against the coronavirus (COVID-19). TAMMs vaccination efforts formed part of its bid to protect its employees and customers from COVID-19, as well as help enhance public health and safety in the UAE. All of this was done in line with the countrys precautionary measures and protocols that aim to prevent the spread of the virus and speed up the nations full recovery from the pandemic.

The vaccination of all employees of our service centres in Abu Dhabi city, Al Ain city, and Al Dhafra region reflects our commitment to observe the highest safety standards and follow all precautionary and preventive measures in the country to help curb the spread of COVID-19. It also demonstrates our initiatives ensuring the health and safety of our employees, customers, and all members of society. said H.E. Aisha Al Marzouqi, Executive Director of the Government Services Sector at Abu Dhabi Digital Authority (ADDA), Al Marzouqi noted that TAMMs vaccination program sought to support the ongoing national efforts to accelerate the countrys complete recovery from the pandemic in a bid to bring life back to normalcy. She also highlighted the key role of TAMMs service centres as the governments interface and one-stop-shop that provide the highest quality of government services in Abu Dhabi.

H.E. Aisha Al Marzouqi added We at ADDA are confident that the UAEs vaccination campaign will achieve remarkable positive results, as we emphasize its pivotal role in stopping the spread of the virus and encouraging people to choose to be vaccinated for the health and safety of our society. Rest assured that we will also continue to provide our customers with all means of protection and safety whilst still delivering services that meet their needs and expectations. At the same time, we aim to maintain the business continuity in Abu Dhabi,.

Vaccines were administered across TAMMs Abu Dhabi service centres following the local authorities health and safety specifications. Furthermore, in line with the governments directives, TAMM Customers are also mandated to present their negative COVID-19 PCR test results done three days before their visit. All employees and clients will also be exposed to daily body temperature checking. Moreover, customers are required to download the Al Hosn app on their mobile phones to verify test results.

TAMMs service centres strictly observe the assigned social distancing rule in their offices and customer waiting areas. Their other pandemic-related measures are regular sanitisation processes, as well as the provision of personal care tools, distribution of guidelines on proper, wearing of face masks, and constant washing of hands all day long.

Abdul-Aziz Al Kaabi, Director of TAMM Service Centres at ADDA, stated: Undoubtedly, the pandemic has put almost all governments and countries around the world in an extraordinary situation. Each of them has responded to the COVID-19 challenge in various ways based on their readiness to tackle the pandemic. In Abu Dhabi, the governments response was quick and efficient in addressing the challenge due to the emirates robust and well-established digital infrastructure. The government has been curbing the spread of the virus by launching programmes and initiatives that enable customers to access and complete their transactions using digital channels, maintaining the health and safety of both employees and customers.

TAMMs service centres are known for their special customer experience, starting from reception to fast, efficient, and smooth handling of government transactions. This is a combination of five core zones. The Greeting Area is the initial engagement between the employees and customers where they are received in a unique and welcoming way, differentiated from the usual form and traditional reception offices. The Guidance Area is where customers can receive support and guidance to guarantee fast delivery of service, whilst the Self-Service Area is devoted to empowering customers to get their services done quickly and efficiently.

The Investors Area is a one-stop-shop for businessmen and entrepreneurs looking to start a business in Abu Dhabi. Last but not the least is the Co-Create Area, an interactive platform that enables customers to share their feedback on the provided services, with the aim of continuously enhancing the communication and improvement of processes and systems.