UAE Ranks Eighth in worlds top 10 Countries and First Among Arab Countries for International Express mail Services
Emirates Post Group (EPG), the UAE's leading postal and express supplier, has been named as one of the world's leading 10 countries and placed as the top Arab nation for worldwide specific mail services, inning accordance with the EMS device of Universal Postal Union (UPU), the main forum for teamwork between postal field players. As a mark of its proceeding efforts to giving outstanding service and the promotion of innovation, EPG has also revealed winning 2 internationally prestigious honors - International Express Mail Services Performance Award (Bronze Certification) and the International
Express Mail Services Customer Service Award throughout the recently ended General Setting up held at the UPU head office in Switzerland.
Based on the international listing, the UAE ranks eighth among the leading 10 countries for worldwide specific mail solutions, signing up with other nations like Belarus (10th), Russian Federation (9th), Singapore (7th), El Salvador (6th) Vietnam (5th), Moldova (4th), Thailand (3rd), Hong Kong (2nd) and Slovenia (1st). The ranking system is calculated and evaluated based on 16 Key Performance Indicators (KPIs), that includes on-time distribution percent, on- time transmission efficiency, customer care reaction high quality, on-time export performance and on-time transportation efficiency, among others.
H.E. Abdulla Mohammed Alashram, Performing Chief Executive Officer, EPG, said, "EPG's inclusion. in these prominent listings of international express mail services providers is a testament to our dedication to play a key duty in the UAE;s efforts to strengthen the country's world ranking and online reputation. The outstanding efficiency that we have actually attained is extensively credited to the support from the UAE's smart management and their strategic vision to place the country as the most effective country in the world by 2071. Rest assured that EPG will stay steadfast in its dedication to putting in proceeding initiatives to get a greater position via the execution of better product or services that intend to meet the altering demands of the industry."
EPG's leading 10 position is the result of its initiatives to both improve and boost its. products and services over the last three years - resulting in a jump from being placed 56th place in 2014 to its present position of 8th place. The Group implemented a five-point strategy that included boosted delivery performance; improved technological performance; updating its systems to make certain 24/7 availability of full track and trace services; restructuring of its client support division and call centre process to make sure that calls are answered within 20 secs and the creation of a specialized team charged with monitoring the high quality of EPG services.
Meanwhile, the UAE has actually gotten the top place for the second year in the row in the list of Arab countries for global express mail solutions. The other Arab countries consisted of in the list are Lebanon (5th), Morocco (4th), Kingdom of Saudi. Arabia (KSA) (3rd) and Jordan (Second). The UAE's EPG is pointed out for being the initial. Arab nation to supply the EMS Pay for Efficiency concept, a general reliable, and a lot more full and holistic distribution with miraculous treatment. The group is additionally recognized as the initial Arab nation to implement a series of quantifiable requirements focused on supplying premium services from end-to- end - resulting in a zero-level missing out on distribution score that mirrors EPG's complete control of operations and technological performance.
" Getting these two latest awards mirror EPG's strong thrust in the direction of service and innovation. We are highly dedicated to giving top quality reactions for inbound questions, which is evident in our accomplishment of 99.9 percent in overall on-time responses for inbound questions. Backed by our slogan, Innovate, Implement, Increment, EPG regularly holds brainstorming activities to develop and apply finest techniques that define criteria and achieve a high level of resolution and consumer joy," wrapped up H.E. Alashram.
