Turkeys Smartest Mobile Assistant from VakfBank Uses Sesteks AI-powered Technology

VakfBank, Turkey's fourth-largest bank, added a new banking assistant, ViBi to its mobile banking app, which presently has 4.2 million users. The assistant, advanced in partnership with Sestek, a main AI and speech technologies employer. The mobile banking assistant which went live in 8 months, can answer more than 5,000 questions and perform more than 300 banking transactions. Thanks to Sesteks conversational AI technologies, VakfBank clients can engage with ViBi through speech. Sestek is the employer at the back of world's first Urdu-speaking digital assistant added at the start of this year.
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Professor Levent Arslan,CEO Sestek, underlined that the mission become completed in report time, We are always proud of our delivery times and project completion rates. Together with VakfBank team, we advanced this assistant and made it customer-ready in less than 8 months. As well as rapid delivery, another vital issue was the customer experience. We worked beneath the motto "AI that listens, understands, and delivers." We desired to develop an assistant that fulfills those promises. ViBi's speech recognition and navigation accuracy rates are above 90%. This proves that ViBi makes a difference in clients' lives, and this makes us proud."

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Ferkan Merdan, Deputy General Manager- VakfBank, said, We aspire to become a customer-targeted playmaker within the banking sector. ViBi, our virtual banking assistant, which listens to and knows our customers, and suggests realistic answers to their needs, have become a excellent practice in many aspects in the area. Considering long-time period IT investments, we finished and launched the task in a completely short period. The voice assistant helps customers with nearly 300 banking transactions, together with loan applications, money deposit, and withdrawal by the usage of QR code, cash advance payable in full or in installments, etc. This is by far the safest and the smartest cell assistant available on the market today.