Tanfeeth wins Best in Class Center, 101+ Seats Award at the IQPC Call Center Summit Middle East
Tanfeeth, a completely possessed subsidiary of the Emirates NBD Team and also first shared company service in the GCC, today revealed it won the 'Finest in Class Facility, 101+ Seat' honor at IQPC's Telephone call Centre Middle East Awards Ceremony. The honor acknowledges Tanfeeth's exceptional phone call center procedures as well as validates the company's ingenious customer-centric business design and also solution quality.
The honor existed to Kazim Jessa, Chief Executive of Credit Operations, Tanfeeth at the IQPC Call Center Summit Middle East, went to by leading global phone call facility companies and also industry professionals who involved work together and also discuss suggestions on a spectrum of phone call center features.
Commenting on the honor, Suhail Bin Tarraf, CEO of Tanfeeth, mentioned, "We are honoured to receive recognition for our continuous dedication to solution quality. At Tanfeeth, we have established a standard in the regional shared solutions market due to numerous elements, including our forward-thinking HR design, a vivid and interesting job culture, a sturdy talent pipeline fortified by investing in our people's knowing as well as advancement, lean as well as effective processes, and also most importantly, a function that begins and also finishes with a customized first-rate customer service experience to the highest degree of expertise.".
Tanfeeth's telephone call facility procedures continuously establish competitive specifications in client service in terms of consistency, service high quality, resolutions as well as fulfillment. With customer-centricity at its core, Tanfeeth's call center procedures matrix includes end-to-end processes in regards to customer support distribution and also effectiveness according to international best methods founded after a 'lean' operating model.
Kazim Jessa, the Chief Executive of Credit Operations at Tanfeeth has been with the telephone call center procedures given that creation and also was a crucial participant in charge of molding the firm into the honor winning procedure hub it is today. Jessa was welcomed as keynote audio speaker at the IQPC Call Center Summit Middle East and also his discussion offered understanding right into the ecosystem of Tanfeeth's call center procedure systems, which he factored to four essential categories including: Education, Improvement, Engagement, and Play. "Our call center has actually leveraged on HR techniques as well as team mechanics to improve capacities as well as create an engaging culture, which enhances morale and motivates efficiency," stated Jessa.
This is the 2nd time that Tanfeeth has gotten IQPC acknowledgment for its solution quality, having actually won 'Best Call Center-- Private category' at the IQPC Call Center Summit Middle East in 2014. The case research study highlighted Tanfeeth's personalized lean procedures DNA, finding out and development viewpoint as well as its ingenious HR infrastructure, which have received regional and also international acknowledgment and honors from credible organizations such as Brandon Hall, SHRM, and CIPD (Chartered Institute of Personnel as well as Development ).
