Majed Al Mesmar: The happiness of TRA's customers is an inclusive culture that we dedicate ourselves to achieve it
The Telecommunications Regulatory Authority (TRA) has successfully concluded its First Customers Forum at the InterContinental Hotel-- Dubai Festival City. The online forum was aimed towards highlighting the accomplishments as well as successes gotten by the TRA and also its stakeholders, especially in the efforts of making clients delighted. The occasion was participated in by a variety of partners from both the government and also private sector.
In his speech at the opening ceremony, His Excellency Majed Sultan Al Mesmar, Deputy Director General of Telecommunication sector at TRA, thanked the stakeholders for their visibility as well as involvement in the event. "The UAE government as a whole and the TRA particularly are well placed to offer the country with world-class services and also we have to be ready making every initiative in order to achieve this goal in the coming period. Our purposes can be acquired if we continue to seek our initiatives in making client service an important part of our culture - promoting its technique in our actions as well as professional relations," said Al Mesmar.
Al Mesmar even more included: "Let's look forward to 2021 as well as past, where we can be happy in attaining our objectives of positioning the UAE amongst international indexes, specifically the Smart eServices Index and Network Readiness Index.".
Throughout the discussion forum, agents from 'Comarch' provided a discussion on using interaction data analysis to improve the customer see for yourself. Likewise offered were, strategies and also adopted treatments that focus on developing a positive consumer encounter along with utilizing incorporated devices in the analysis of data to attend to the requirements and also requirements of customers.
Nasser Al Abdouli, Director of Services Center Support at the Emirates Identity Authority, talked about the Authority's experiences got from its Customer Happiness Centers and also the challenges and also successes that it has accomplished. He likewise mentioned the assistance supplied by the UAE's sensible management as well as the concerned divisions, other than the visibility of extremely qualified workers and professional job groups. He additionally talked about the constant follow up of business process along with developing services for EIDA.
For his parts, Mohammed Thomson, Strategy as well as Customer Service Consultant from the Government of Qatar, gave a talk on customer care administration at a tactical level, which covered the method of building and also safeguarding business reputation and the journey towards service quality, which starts from the critical degree to tactical level and leads completely to connecting the method of customer service with the nationwide method.
Lastly, Hana Al Balooshi from the Dubai Electricity as well as Water Authority, discussed best methods at DEWA's Customer Happiness Centers, which were created based upon a method targeted at attaining the joy and satisfaction of consumers, maintaining sustainability in offering solutions as well as boosting the high quality of services by training employees and also involving them in choice making process to raise their awareness and also enhance their feeling of obligation.
At the end of the online forum, the TRA honored all taking part stakeholders, worrying on the connection of quality and increasing the requirements on the top quality of work being provided in order to attain customer happiness as well as the happiness of the society.
It is worth discussing that the TRA's Customers Happiness Week will run till May 4th, where TRA will be releasing two platforms; first system on April 29th as well as 30th at the "City Centre Mirdif"; and the second on May 3rd and also 4th at "Marina Mall Abu Dhabi", to communicate with the customers as well as to unveil the current advancements as well as services, as well as identifying the impressive customers and also employees of TRA.
