IFS achieves the highest overall position in the 2020 Gartner Magic Quadrant for Field Service Management

IFS, the global enterprise applications the company sees the most recent placement in the Gartner Magic Quadrant for Field Service Management (FSM) as a testimony to its long-term stock investment strategy and unique customer focus.

Since 2014, IFS has been known as a Leader in every Gartner Magic Quadrant published for FSM.

IFS looks back on 2019 as yet another transformational year in the FSM space, through which the company completed the acquisition of Astea International while growing its field service management business organically by 51 percent versus 2018.

IFS has also embraced many new customers to its service management fold, including regional telecommunications leader Saudi Telecom Company, energy, and communications technology solutions provider SPIE France, and US oil and gas producer Endeavor Energy Resources.

The IFS partner ecosystem was also significantly extended by PTC, whose Servigistics Service Parts Management will combine with IFS Field Service Management, allow companies to build equipment uptime and service part availability as well as better service delivery and execution performance.

IFSs offering combines world-class real-time scheduling optimization adjacent to a breadth of service management and field service abilities unprecedented.

This makes IFS uniquely capable of managing the entire service lifecycle for businesses from the mobile workforce, planning, service desk, and contact center to contracts, warranties, forward and reverses logistics and depot repair.

IFS connects the complete service value chain enabling businesses to deliver digital transformation and power growth through service.

Being once again positioned as a Leader in the Gartner Magic Quadrant for Field Service Management is, in my opinion, an important validation of our unwavering commitment to enabling our customers to power their growth through service, said Marne Martin, President of IFS Service Management.

Over the past year, we have continued our aggressive investment in the service management business, adding more go-to-market, product, implementation, and support resources and expertise to bring even more value to our customers globally and regionally.

As we continue to tackle the challenges of 2020 and our partner ecosystem, our focus remains firmly on empowering our customers to accelerate revenue generation and deliver on digital transformation goals with intelligent service solutions that encompass every business process within the complete service value chain.

Your customers and shareholders will thank you.