Yes—under the UAE Consumer Protection Regulation, banks are required to support borrowers facing financial difficulty by offering credit counselling and fairly considering alternative repayment options. This can include restructuring your loan, rescheduling payments, or in some cases deferring instalments, depending on your financial situation and eligibility. You are encouraged to proactively approach your bank, explain your circumstances, and request a revised repayment plan. If agreed, the bank must provide a clear written schedule within 10 business days outlining the new terms and how payments will be allocated. While approval depends on factors like your total debt and affordability (including checks with the Al Etihad Credit Bureau), the framework ensures transparency and fair treatment. Do you think banks should offer automatic relief to borrowers during job loss, or should support depend on individual financial assessments?
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