ENOC Honoured at the Middle East Customer Service Excellence Award

ENOC won the Retail Sector Customer Excellence Award in recognition of the Group's retail operations at the 12th Middle East Customer Care Excellence Award ceremony held in Dubai in the presence of government and industry leaders.

Part of the Middle East Excellence Award Institute established in 1993, the Middle East Client Service Excellence Award highlights the achievements of government and private entities throughout the Middle East who have actually given outstanding customer services according to the most recent smart government strategies and guidelines.

Throughout its retail network of 116 stations in the UAE, the Group has actually deployed a host of innovative campaigns that contribute to boosting energy efficiency. These include PV panels to power the terminals, the installment of Variable Refrigerant Flow (VRF) technology, the Vapour Recovery System, Advanced Dispenser System, Advanced Fuelling System, Ozone-Free Refrigerant, Activity Sensing Unit LED Lighting, Electric Vehicle Chargers, use of recycled water for car clean, digital wall surface screens and a range of smart payment approaches within its operations.

The award had several strict standards for the elections including having actually shown excellence in infrastructure and modern technology growth, innovative communication strategies to bridge the gap in between the organisation and client, connectivity and use Smart approaches to offer an outstanding client experience, dedication in providing superior client service and using innovation according to the highest possible requirements of effectiveness and top quality standards.