Emirates NBD Named Best Retail Bank in the Middle East by Asian Banker

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Emirates NBD Named Best Retail Bank in the Middle East by Asian Banker

Emirates NBD, a leading banking group in the region, was recognized as the very best Retail Bank Middle East for 2017 at The Oriental Banker Middle East Honors for Excellence in Retail Financial Providers. The bank won the award for its robust economic performance, signing up a solid growth in operating revenue and a decreasing cost-to-income ratio. Last year, the bank's Retail Banking division grew faster than market throughout the majority of item categories, getting market share.

The Asian Lender Middle East honors likewise recognized Emirates NBD for being the Best Digital Bank, Best Mobile Repayment Product, Best Mobile Settlements Project and Best Branch Automation Project in the Middle East.

Talking about the win, Suvo Sarkar, Senior Executive Vice President & Group Head Retail Banking and Wealth Management, Emirates NBD said "Emirates NBD has continuouslied develop and develop its toughness in the locations of technological innovation and customer like become an awesome gamer in the region's retail banking room. Assisted by client requirements and requirements, we consistently present progressively innovative digital solutions for the new age banking customer in the UAE, with the purpose to end up being the favored banking partner for our customers. We are honoured to be recognized as the most effective Retail Bank in the Middle East, along with receiving four honors for our initiatives in digital and mobile banking."

Emirates NBD continuouslied lead the marketplace on innovation and digitization, offering customers with boosted worth, easier accessibility and a much better customer experience. From its Emirates NBD Future Laboratory innovation centre, the bank introduced several first-to-market remedies such as Emirates NBD Pay, a contactless repayment service enabling customers make in-store purchases instantly through their mobile banking app, mePay that allows customers to transfer cash money to a close friend instantly across the UAE, and Timesavers, a tablet banking application that fast tracks customers from lines up and services details requests instantly.

The bank opened the region's first Branch of the Future at Emirates Towers, Dubai, showcasing Pepper, an artificial intelligence robotic in addition to showcasing emerging developments in banking and repayment innovation. EVA, the region's very first intelligent voice-based and chatbot digital assistant was launched and the bank's commonly preferred 60-second DirectRemit service reached new hallways consisting of Egypt and Sri Lanka.

Previously this year, Emirates NBD also introduced Liv., the UAE's very first digital bank targeted at millennials. Liv. is targeted at providing a differentiated digital experience for a new generation of customers, equipping them in their lives, learning and adjusting to their individual preferences, and supplying a banking platform that is instinctive and simple to utilize.

Over the past year, Emirates NBD has efficiently incorporated its banking product or services on its digital systems bring about over 90% of the bank's transactions being carried out outside the branch.

"To offer customers an absolutely automated front-end banking experience, we have digitalized our back-end operations to provide customers a problem-free, seamless and paperless banking experience. With the introduction of the boosted Client Relationship Management (CRM) cabin application, Emirates NBD has actually become a smart bank, straightened with the UAE's vision of changing right into a smart nation," added Sarkar.

Earlier this year, Emirates NBD was additionally granted the Eastern Lender Finest Car loan Product of the Year 2017.

An rigorous and transparen honors programme, the Asian Lender's Middle East & Africa Honors examined more than 50 banks in the region by means of a notable Council of Advisors. The award programmes are run by a group or study managers that perform substantial workdesk and field study, consisting of several hours of meetings with shortlisted prospects. Each program is based by a clear methodology and transparent score cards which are released and shown to the banking industry.