Emirates Islamic Wins Service Hero Award
Emirates Islamic, one of the leading financial institutions in the UAE, revealed that it has actually won the title of Service Hero in the Islamic Banking category based on the results of the Solution Hero Index, the only 100 per cent consumer-driven client satisfaction index in the region.
Commenting on the award, Jamal Bin Ghalaita, Chief Executive Officer, Emirates Islamic, said: "Customers are at the core of all our banking procedures at Emirates Islamic, and we strongly count on offering a superior banking experience that not only fulfills yet surpasses the needs and requirements of our customers. Over the last couple of years, we have spent greatly in training our staff members, incorporating the most recent technology and upgrading our processes to earn banking with Emirates Islamic easy and convenient."
"We are honoured to have been named the Solution Hero amongst Islamic banks, as it is a testament to our dedication to provide service excellence. The award is particularly considerable because the winner is chosen on the customer contentment scores calculated from real client responses in an anonymous and unbiased fashion", he included.
The awards, arranged by Service Hero, are based on an on-line Client Contentment Index (CSI) in 2 countries - Kuwait and the UAE. The CSI utilizes best practice research standards in partnership with the highly regarded American Customer Contentment Index and utilizes ESOMAR protocols (European Society of Marketing research). The independence and stability of the index is made certain using an advisory council included leading academics and professionals. Client fulfillment ratings are determined based upon responses for 8 solution measurements consisting of rate, integrity, physical location, team, worth for cash, top quality of service, telephone call center and the internet site, with the highest scorer being named the winner.
The index, which runs through the whole year, allows the collection of a verified dataset of concerning 18,500 consumer analyses in the UAE from 14 industry categories.
Emirates Islamic's Solution Hero title follows closely from both current honors won by the Bank at the 2016 Solution Olympian Honors for 'A lot of Enhanced Internet site' and Best Social Media Reach - awards that were a representation of the bank's strategic emphasis to take advantage of digital and social channels and give customers with an improved and personalized banking experience.
