The Dubai Maritime City Authority Responds to the Maritime Communitys Opinions Through Shorkum Initiative
As part of DMCA's proactive initiatives aimed at making certain customers' happiness and satisfaction, 'Shorkum' initiative, gone for Dubai International Boat Show 2017, noted a terrific success in terms of meeting the emerging demands of the customers. The campaign given smart, innovative and interactive interaction networks with customers allowing them to share their ideas, viewpoints, suggestions. The DMCA's extremely qualified team dealt professionally and successfully with the point of views received based upon a clear and solid system to proceed the advancement of the maritime services, give legislative updates, and enhance the infrastructure and operational processes in consistence with the aspirations of customers.
Amer Ali, Executive Director of DMCA, said: "The participation of customers in the decision-making procedure finishes the calculated priorities of Dubai Maritime City Authority and the "Shorkum" effort has gotten a positive reaction from the general public. As part of its constant initiatives to create innovative approaches and enhance the maritime services in line with the ambitions of maritime stakeholders, DMCA responded quickly to the feedback, suggestions and questions received according to the directives of the smart management to work more challenging and improve the quality of government solutions based on innovative experiences to make Dubai and the UAE the world's best service provider.
Ali added: "Our team has shown a full dedication to attaining Shorkum's goals in boosting the customer experiences, whether they are from various other government agencies, the business community or individuals, thinking about the new ideas to promote the treatments and conserve initiative, time and expense in order to obtain top notch services created based on an enthusiastic vision focusing on improving Dubai's setting as one of the world's most eye-catching and affordable maritime clusters. We are aiming to this quality campaign as the primary step to develop a solid and worthwhile partnership with our customers to enhance the local maritime community to the highest requirements of competitiveness and to promote Dubai's setting on the international maritime map."
The initiative, themed Think with Us, gave an innovative platform for urging the general public to proactively participate in enhancing the quality of solutions provided and enhance communication channels while enabling them to share their point of views. DMCA replied to the ideas by taking prompt activities in a relocate to enhance customer experiences based on the pillars of teamwork, regard, innovation and excellence and based on the highest requirements of reliability, transparency and efficiency.
Hamed Hassan, senior manager of the Registration and Licensing Department "the Shorkum team received numerous innovative and innovative concepts from the public pertaining to the maritime registration and licensing solutions, including excusing the purchaser of new maritime suggests from the loved one firms from confirming the purchase billing by the Dubai Chamber of Commerce and Industry (DCCI); signing up the new water bikes without technological assessment and reassessing the value of hold-up penalties upon the revival of the marine means license, to name a few. We are attempting our ideal to give a fast and effective reaction to all these propositions as part of our efforts to offering the public and ensuring their joy."
Ali Al Daboos, Executive Director of Procedures, Dubai Maritime City Authority, said: "The Shorkum campaign is a significant boost to the interaction process with the maritime stakeholders from federal government agencies, the private sector, individuals and regional and global financiers. It successfully included them in the growth of services to equal the quick changes on the global maritime map. We were pleased with the favorable communication via the smart networks where they could share their recommendations and innovative concepts, which urged us to increase our efforts to supply first-rate services that guarantee customer contentment while boosting the level of the local maritime cluster according to the highest possible standards of excellence, competition and inclusiveness, turning it into among the world's best maritime hubs.
