Dubai Customs bags first prize at the annual Enterprise Architecture Awards 2014 from Forrester Research and Penn State University

Dubai Customs has earned the coveted Enterprise Architecture Award 2014, presented Forrester Research, and the Penn State University Center for Enterprise Architecture. The award came to recognise DCs Business Capability Management developed and implemented by the Business Process Department at the Customs Development Division to upgrade corporate capability at Dubai Customs. The Business Capability Management focuses on four aspects: People, Process, Technology and Information.

Commenting on the advantages of the Business Capability Management, Juma Al Ghaith, Executive Director of Customs Development Division, said that the project provides a comprehensive connected view of DCs business capability and determines the gaps and requirements of business units while putting forth a plan to fill these gaps. It also pinpoints strength and weakness points to help make informed decisions, offers improvement recommendations for business capabilities and devises an action plan for implementing these recommendations.

Juma Al Ghaith said the applied Enterprise Architecture at Dubai Customs furnished an environment conducive to creating a better capability management, allowing DC to determine its structural strategy and formulate a clear road map and initiatives for corporate changes. The importance of a clear road map lies in specifying work scope and perspective.

Highlighting the significance of the award, Hussam Juma, Director of Business Process Department at DC, remarked that bagging the first prize at the Enterprise Architecture Awards is a global recognition from the awarding entities. The award highlights the uniqueness of Dubai Customs Enterprise Architecture and its remarkable results including saving tens of millions of dirhams every year through guiding and directing the corporate transformation and planning.

He added that the Enterprise Connected View houses all corporate information ranging from strategic to technical information, allowing a more accurate and speedy decision making process and facilitating an effective change management.

Remarkably, after winning the award, Dubai Customs received an official request from Forrester Research and the Penn State University Center for Enterprise Architecture to provide more information about its EA to enrich their researches in this field. Moreover, Hussam Juma, Director of Business Process Department at DC, was called in to become a member at the judging panel for next years.

Juma Al Ghaith presented the award to H.E. Ahmed Mahboob Musabih, Director of Dubai Customs, in presence of Buti Abdullah Al Jumairi, Executive Director of HR, Finance and Administration Division. Ahmed Mahboob expressed his contentment of DCs consecutive successes in various fields and on a global scale.
The Enterprise Architecture Award 2014 is a remarkable addition to Dubai Customs credit of global awards and recognitions for its leading efforts in embracing best practices.